To show you how to add services to your account via the HostPapa Dashboard, we’ve created an easy-to-follow video tutorial. Watch the video below for complete instructions. For more video help, see our complete list of Video Tutorials. If you need help with your HostPapa account, please open a support […]
Error message: Page cannot be displayed
This article will explore two common causes of the Page Cannot Be Displayed error message. 1. Private Key Modulus does not match the Public Key Modulus Please open a support ticket with a brief description of the problem and include the key and certificate files. It will be reviewed to […]
Customer’s cPanel says “You are logged in using the root or reseller password”
This message could indicate one of three things: If this message only appears when the reseller logs in from WHM (using the cPanel icon under “List Accounts”), this message is normal. If the message appears in phpMyAdmin and Softaculous, it’s also normal, as the reseller owner cannot access those specific […]
Login issues: Forgotten account password
In this article, we’ll show you what to do if you forgot your HostPapa account client ID or password. You’ll need both to log in to your account. How to find your HostPapa client ID 1. Visit the Forgot Client ID page. 2. Enter your email address. Note: This email […]
Issue: PHPlist returning a 500 Internal Server Error after installation
The most common cause of a PHPList 500 Internal Server error is the permission level of a website file. If you open up the File Manager and look in the folder where PHPlist is installed, you will notice that each file is assigned a three-digit number. These numbers represent the […]
Why you may not be able to see your new website on the Internet
It can take 24 to 72 hours for the entire World Wide Web to recognize your new domain name and for the propagation to complete. In the meantime, your account is given a temporary, numerical IP address to allow you access. Do you want to start uploading files to your […]
Cancelling a web hosting account in the middle of the contract term
You may cancel a web hosting account anytime, but HostPapa cannot offer you a refund after the standard refund term. Please refer to HostPapa’s Web Hosting Cancellation Policy for your region for further information. Australia Web Hosting Cancellation Policy Belgium Web Hosting Cancellation Policy Canada Web Hosting Cancellation Policy Europe […]
How to install Zen Cart
Zen Cart is one of the most popular open-source shopping cart systems available on the market today. With hundreds of solutions out there, finding the right shopping cart can rapidly transform into finding a needle in a haystack. Based on osCommerce, Zen Cart is free, extremely user-friendly, offers an abundance […]
How to reset your cPanel account
Sometimes we make mistakes or we experience data loss and we want to start with a clear canvas. We can wipe your site’s cPanel, and you may start all over again as if you were a new customer! Please submit a ticket by following these steps: Log in to your […]
How to access your automated VPS backups
To access your automated VPS backup dashboard, you need to log in to WHM. NOTE: To use Acronis automated VPS backups, you need to hire our HostPapa Automated Remote Backup service for VPS. To hire it, please contact our support team. 1. Log into WHM. 2. Type “acronis” in the […]
