Account Issues
(21 Articles)Error message: Too many connections
HostPapa allows up to 15 simultaneous connections per MySQL user, and up to 150 simultaneous connections per server. If 15...
Live Chat – Connectivity Issues
In case you ever experienced sudden disconnection issues whenever you interacted with our Live Chat support channel/widget, please be aware...
ColdFusion Support
Sorry, but HostPapa does not currently offer ColdFusion on our servers. If you need help with your HostPapa account, please...
Account suspensions due to spam
An account can be suspended due to spam if HostPapa is notified of objectionable email originating from that account. An...
Error message: Permission denied – unable to change or delete files
The reason is that the files were owned by the user “nobody.” This happens when files are created or uploaded...
Unable to find URL/page errors
If you receive an error message from your browser saying your domain name or a specific page can’t be found,...
Site loading problems after changing web files
Are you having site loading problems after you’ve updated web files? The most common reason for this is your web...
How to contact HostPapa customer support without a client ID
HostPapa is proud to offer 24/7/365 customer support via phone, email, and live chat. You can contact the HostPapa support...
How to take screenshots with Windows, Mac, iPhone or Android
In this article, we will tell you how to take screenshots through Windows, Mac or iPhone. We will show you...
What to do if you did not receive your login information email
If your account is paid in full and you have already received a receipt and order confirmation from us, you...
