We want to make sure you get the most out of all the tools we have to offer. That’s why we’ve developed a comprehensive support and information centre with hundreds of searchable knowledge base articles, and downloadable manuals. It’s all backed by our one-on-one customer support, accessible daily by email, phone or live chat.
Search Knowledge base
Find the answers to all your web hosting questions in our extensive online knowledge base.
Learn how to use the features of your hosting account by watching our video tutorials.
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Want to chat with a real person? Click to open a live chat window with one of our PapaSquad experts.
Login to Dashboard
You may purchase or change your HostPapa services at any time through your dashboard. Access your billing account to view a complete invoice history and even print your invoices at home for your records.
Support ticket tips/info
Find tips and information on viewing and submitting support tickets.
Check here to check the current network status and see if there is any scheduled downtime.
As an existing HostPapa customer, you may purchase additional hosting packages at any time. New packages will be attached to your existing account, making them easy to maintain and manage.
Simply click below and get started!
If your website has outgrown your existing hosting plan, you may upgrade whenever you wish; you’ll quickly have access to the features and functionality that you want. Simply login to your dashboard and open a ticket with Support, stating that you would like to upgrade your hosting package. Alternatively, call our Customer Care Centre and a Support Team member will upgrade your plan.
You can’t go wrong with HostPapa’s award-winning Optimized WordPress Hosting! Get everything you need to build your website on WordPress the right way, including servers optimized especially for WordPress and a range of plugins and other useful services to give your website visitors the best possible experience.
HostPapa Virtual Private Server (VPS) hosting is an affordable, fully managed solution for high-performance applications or websites. Our VPS plans are designed to match your hosting needs and can be upgraded at any time as your needs grow.
Compare plans or get started today!
HostPapa Reseller Hosting offers powerful multisite hosting for agencies, designers & IT firms that allows you to host and manage an unlimited number of websites with a single, unified WHM control panel. Our five different Reseller plans are designed to match your business needs with increasing disk space and bandwidth allowances and can be upgraded at any time as your business grows.
Experience the control and simplicity of Reseller hosting from HostPapa!
Create your own professional website with HostPapa Website Builder!
This easy-to-use drag-and-drop tool is packed with features yet requires no coding!
Take your HostPapa shared web hosting plan to the next level! HostPapa has partnered with Cloudflare to ensure the best web hosting experience for all of our customers.
By joining the Cloudflare community, you’ll boost your website performance and security, accessing resources previously reserved for large websites with dedicated staff. Activate Cloudflare on your website and you’ll:
Cloudflare is FREE with the HostPapa Business and Business Pro web hosting plans.
Add professionalism to your small business with HostPapa Basic Email. Customize your full email address to match your identity (firstname.lastname@example.org) for just $1.00/month per mailbox!
Take your email to the next level with HostPapa Advanced Email! This professional email management solution will help you stay connected with your email, everywhere you go. At just $2.00/month per mailbox, it’s an affordable option for individuals and small businesses.
It’s easy and affordable to add mailboxes to your HostPapa Advanced Email account. No matter how many you add, it’s still only $2.00/month per mailbox!
G Suite from HostPapa delivers business-class email and office productivity tools, without the big business price tag or ongoing server, software, and IT costs.
Microsoft Office 365 from HostPapa offers affordable, secure business-class email plus Microsoft Office, without the cost of expensive servers, software, and IT personnel. Choose from 3 plans, starting at just $4.99/month.
*Essentials and Business Premium plans only
SSL Certificates: The security your website visitors expect
Security is crucial to your website’s success, yet it is still one of the most frequently overlooked elements in developing an online presence. If your website collects any customer information – including payment information, email addresses, and/or passwords – you need to be certain that data is absolutely safe.
SSL certificates assure your customers and website visitors that any data they enter on your website is secure, encrypted, and protected. HostPapa has partnered with GlobalSign, a leading internet trust service provider, to offer Secure Socket Layer (SSL) certificates to our customers.
With HostPapa, you get:
Get peace of mind for yourself and security for your visitors!
With features like a Web Application Firewall, Content Delivery Network and SiteLock's Deep 360° scans, your website will be protected against spam, viruses, identity theft, and other online threats with SiteLock Security. SiteLock Basic is included for FREE in the Business Pro web hosting plan, and may be purchased by Starter and Business web hosting plan customers for $35.88/year.
Ready to upgrade your existing SiteLock account? HostPapa makes SiteLock protection simple and affordable! Choose to upgrade your SiteLock account to either the Premium or Enterprise package.
If your website has been hacked or been exposed to malware, SiteLock 911 will get it up and running again in no time. SiteLock 911 will scan your website and automatically clean infected files. If an automatic review is not enough, a security expert will work with you to get your website back online. Do not risk your website’s health, get SiteLock 911 for only $199.00 (one time) today and get your website back online.
Sign up for HostPapa Automated Website Backup and you’ll always know your website is safe and secure, even if you’re faced with lost or corrupted files. With HostPapa Automated Website Backup, you get:
The 1GB Automated Website Backup Plan is included for FREE to Business Pro web hosting customers, and may be purchased by Starter and Business web hosting plan customers for $19.95/year.
If your website contains many large files, such as photos or videos, you may need more than the space in your HostPapa Automated Website Backup account. You can upgrade to our larger backup storage plans such as 5GB, 10GB, 25GB, or 50GB at any time.
No one wants their website to infect online visitors, whether it's to install a Trojan (or something similar) on visitors’ computers, or to steal credentials to their social platforms. Sucuri will detect and clean viruses and malware on your website, quickly and efficiently, to make - and keep - it safe.
*Sucuri Pro plan
Your domain name creates the starting point to your own address on the Internet. Choose from classic domain endings, such as .com and .net, or explore new domain endings, like .club and .guru. Use your imagination to choose a domain name that represents your brand and helps you stand out on the web!
Whether to secure your visitors' passwords or information, adding a dedicated IP address to your HostPapa account makes sound business sense.
And if you're running an online store, an ecommerce operation, or taking credit cards, you must have a dedicated IP address in order to use an SSL certificate and offer a secure connection to your customers. Included for FREE in the Business Pro web hosting plan.
Domain Privacy will shield your contact information from public internet traffic, helping to prevent intrusions, unwanted solicitations or emails.
Every registered domain name has a Whois listing, available to anyone on the Internet. When you purchase Domain Privacy, HostPapa will mask your information with our own contact details. Please see the example below:
123 Mockingbird Lane
Saskatoon, SK S7S 1A1
+1 306 555 1212
Contact Privacy Inc. Customer 01234567890
96 Mowat Ave.
Toronto, ON M6K 3M1
The following TLDs are supported: .BE, .BIZ, .COM, .COM.MX, .CO.NZ, .DE, .ES, .FR, .IN, .IE, .INFO, .ME, .MOBI, .NAME, .NET, .NET.NZ, .ORG, .ORG.NZ, .TV, .WS