Customer Care Center
Customer Support
We want to ensure that you get the most out of all the tools we offer. So, we’ve developed a comprehensive information center with hundreds of searchable relevant knowledge base articles and manuals for you to download. It’s all backed up by our one-on-one customer support, accessible anytime 24/7 by email, phone, orNot sure where to start?
Visit our Welcome Page for helpful tips, quick links, and all the information you need to get started!
Knowledge Base
Find all the answers to your web hosting questions in our extensive online knowledge base.
Video Tutorials
Learn how to use the features of your hosting account by watching our video tutorials.
Live Chat
Want to chat with a real person? Click to open a live chat window with one of our PapaSquad experts.
Log in to Your Dashboard
Purchase or change services, access billing to view invoice history, and even print invoices at home.
Support Ticket Tips/Info
Find tips and information on viewing and submitting support tickets.
Network Status
Check the current network status here and see if there is any scheduled downtime.
Additional Services
Whether you're a new customer discovering our extensive range of products or a returning or existing customer looking for more services, we make ordering products incredibly easy. Simply let us know what interests you, and we'll assist you every step of the way. What would you like to do?
Existing customers can upgrade plans or add new products directly through their control panel or contact customer support.
Web Hosting Plans
As a valued HostPapa customer, you can add more Web Hosting packages to your account anytime or upgrade your existing plan. If adding more, these new packages will seamlessly integrate with your existing account, ensuring easy maintenance and management. If your website has outgrown its existing Web Hosting plan, you may upgrade whenever you wish by simply opening a ticket with Support through your dashboard.Click below to get started!Existing customers can upgrade their current plans or add products directly through their control panel or contact customer support.
Optimized WordPress Hosting
You can’t go wrong with HostPapa’s award-winning Optimized WordPress Hosting! Get everything you need to build your website the right way on WordPress. We include servers optimized especially for WordPress and a range of plugins and other valuable services to give your website visitors the best possible experience.If your website has outgrown your existing Optimized WordPress Hosting plan, it's time to upgrade. Log into your dashboard and open a Support ticket.Existing customers can upgrade their current plans or add products directly through their control panel or contact customer support.
VPS Hosting
HostPapa Virtual Private Server (VPS) Hosting is an affordable, fully managed solution for high-performance applications or websites. Our VPS plans are designed to match your hosting needs and can be upgraded anytime as your needs grow.Compare plans or get started today!Existing customers can upgrade their current plans or add products directly through their control panel or contact customer support.
Reseller Hosting
HostPapa Reseller Hosting offers powerful multisite hosting for agencies, designers, and IT firms that allows you to host and manage unlimited websites with a single, unified WHM control panel. Our 5 different reseller plans are designed to match your business needs with increasing NVMe storage and bandwidth allowances and can be upgraded at any time as your business grows.Experience the control and simplicity of Reseller hosting from HostPapa!Existing customers can upgrade their current plans or add products directly through their control panel or contact customer support.
HostPapa Website Builder
You can create your own professional website with the HostPapa Website Builder. This easy-to-use tool is packed with features but there’s no coding required!- A large library of professional templates
- Customize with your own content, images, and video
- eCommerce-enabled for physical or digital products
- SEO-friendly
- Optimized for mobile devices
DIFM (Do-It-For-Me) Website Design Service
Let HostPapa design, build, and support a professional website for your business. Web design specialists, skilled copywriters, and SEO experts will build you a mobile-responsive site using the latest technology. They can ensure your site is tailored to your business goals and can easily be found using Google, Yahoo!, and Bing with on-page Search Engine Optimization. It’s everything you need to get your professionally designed website up and running!Existing customers can upgrade their current plans by contacting customer support. Existing customers can upgrade their current plans or add products directly through their control panel or contact customer support.
New Domains
Your domain name creates the starting point for building your website on the Internet. Choose from classic domain endings, such as .com and .net, or explore new domain endings such as .club and .guru. Use your imagination to choose a domain name that represents your brand and helps you stand out on the web!
Dedicated IP Address
Whether you want to secure your visitors' passwords or your own information, adding a dedicated IP address to your HostPapa account makes sound business sense. If you're running an online store, an eCommerce operation, or taking credit cards, we strongly recommend you use a dedicated IP address and an SSL certificate to offer a secure connection to your customers.
Domain Privacy
Domain privacy will shield your contact information from public internet traffic, helping to prevent intrusions, unwanted solicitations or emails. Every registered domain name has a Whois listing, which is available to anyone online. When you purchase domain privacy, HostPapa will mask your information with our contact details. Please see the example below:Without domain privacy:
Registrant:
James Grey
jamesgrey511@gmail.com
123 Mockingbird Lane
Saskatoon, SK S7S 1A1
+1 306 555 1212
With domain privacy:
Registrant:
Contact Privacy Inc. Customer 01234567890
domainname.com@contactprivacy.com
96 Mowat Ave.
Toronto, ON M6K 3M1
CA
Existing customers can upgrade their current plans or add products directly through their control panel or contact customer support.
SSL Certificate
SSL certificates assure your customers and website visitors that any data they enter on your website is secure, encrypted, and protected. HostPapa has partnered with GlobalSign, a leading internet trust service provider, to offer Secure Socket Layer (SSL) certificates to our customers. With HostPapa, you get:- Robust, industry-leading SSL certificates for all your needs
- 99.9% browser recognition and up to 256-bit encryption
- Recognizable symbols of security: website seal, “https” in your website address, and browser padlock icon
Protection Power Security
With features like Web Application Firewall, Content Delivery Network, and Protection Power's automatic advanced threat discovery, your website will be protected against spam, viruses, identity theft, and other online threats. Protection Power is included in some of our higher Web Hosting plans and can be purchased additionally for the lower plans.Upgrade your current plans or add products directly through your control panel or contact customer support.
Automated Website Backup
Sign up for HostPapa Automated Website Backup, and you’ll always know your website is safe and secure, even if you’re faced with lost or corrupted files. With HostPapa Automated Website Backup, you get:- Automated daily backups of your website, databases, and emails
- Capacity to go back up to 7 versions
- Easy one-step recovery
- Business continuity and peace of mind
If your website contains many large files, such as photos or videos, you can upgrade to our larger backup storage plans such as 5GB, 10GB, 25GB, or 50GB at any time.
Upgrade your current plans or add products directly through your control panel or contact customer support. Existing customers can upgrade their current plans or add products directly through their control panel or contact customer support.
Basic Business Email
Add professionalism to your small business with HostPapa Basic Email. Customize your full email address to match your identity (you@yourbusiness.com) for just $1.00/month per mailbox.- Access email anytime, anywhere, from any device
- Keep using your preferred email platform (including Outlook, Gmail, and Mail)
- 1GB storage space per mailbox
- Sync or forward existing free email accounts (Gmail, Yahoo!, Outlook, etc.) to your new identity, with no lost emails
Advanced Business Email
Take your email to the next level with HostPapa Advanced Email! This professional email management solution will help you stay connected with your email, everywhere you go. At just $2.00/month per mailbox, it’s an affordable option for individuals and small businesses.- Unlimited IMAP connections
- Generous sending limits
- 5GB storage space per mailbox
- Keep email in sync on all your devices
- 35MB attachment size limit and file sharing option for larger files
- Advanced anti-spam, virus, and phishing protection
Expand Your Email Plan
Easily and affordably add mailboxes to your HostPapa Email account. Regardless of how many you add, it's just $2.00/month per mailbox! Upgrade your current plans or add products directly through your control panel or contact customer support.
Google Workspace
Google Workspace from HostPapa delivers business-class email bundled with office productivity and collaboration tools, without the hefty business price tag or ongoing server, software, and IT costs.- Professional email using your own domain name
- Minimum 30GB of storage and world-class anti-spam security
- Anywhere, anytime access to email, documents, and storage
- Keep using your preferred email platform (including Outlook, Gmail, or Mail)
- Full suite of web-based office tools to communicate, store, and create
- Collaborate with teams with document sharing, video meetings, and chat
- Save on IT costs–Google Workspace PapaSquad Expert admin support included
Microsoft® 365
Microsoft 365 from HostPapa offers affordable, secure business-class email, plus collaboration and productivity tools, without the cost of expensive servers, software, and IT personnel. Choose from 5 plans starting at just $7.99/month.- Depending on the plan selected, Microsoft 365 includes Word, Excel, PowerPoint, Outlook, and OneNote for use on your PC, Mac, tablet, or smartphone
- Business-class email, accessible via web interface or your preferred email program (such as Outlook)*
- Keep email and files in sync across all your devices
- 1TB Microsoft OneDrive secure online cloud storage
- Always have the current version of Office–no upgrade fees or surprises
- Includes HostPapa’s Microsoft 365 PapaSquad expert IT admin support
- Simplified plans without Teams*
*Not available for Business Apps plan.
Existing customers can upgrade their current plans or add products directly through their control panel or contact customer support.