SiteLock
(23 Articles)How to show the SiteLock Security Seal on your HostPapa website
Note: This article refers to the legacy version of the Website Builder. If you signed up to the HostPapa Website...
Issue: SiteLock reports show only a portion of your website was scanned
Here are the two most common reasons why your SiteLock report may only show a portion of your website being...
How to upgrade your SiteLock account
HostPapa makes SiteLock protection simple and affordable. Whether your website is big or small, we conveniently offer three SiteLock packages...
Issue: Greyed-out areas in SiteLock dashboard
Depending on the SiteLock package purchased, some functions may not be available. If you would like to take advantage of these...
How to see details on SiteLock issues
You can access further details about any identified vulnerabilities or issues from your SiteLock dashboard. If you see a Details...
All about the SiteLock postal verification process
The postal verification can take up to 7-10 business days, based on the postal service’s delivery. The letter you get...
How to view a billing history for your SiteLock Service
You can access all past invoices through your secure HostPapa billing account. Full instructions are available here: https://www.hostpapa.com/knowledgebase/how-to-view-your-hostpapa-invoices/
How to fix a failed SiteLock SSL scan
If your business requires SSL encryption of data, you need an up-to-date certificate to ensure that your customers’ information is...
How to change your SiteLock alert notification preferences
Click Settings at the top of your SiteLock dashboard. You can modify your preferences based on importance and/or type of...
What to do if your SiteLock Security Seal is no longer showing on your site
Log in to your SiteLock dashboard. Check the status at the top of the page. It’s possible that something has...
