Error message: Permission denied – unable to change or delete files

The reason is that the files were owned by the user “nobody.” This happens when files are created or uploaded via a PHP script.

Please submit a ticket and explain which files/directories are giving you trouble – these permissions can be resolved for you. To submit a ticket, please follow these steps:

  1. Log in to your HostPapa dashboard.
  2. Click on My Support.Click My Support in the Dashboard
  3. Click on the Open New Ticket tab.My support, click open new ticket

  4. Your Name and Email Address will be prepopulated.
  5. Enter a Subject, choose the department you wish to submit the ticket to and enter the Ticket Details.
  6. If required, you may also add an attachment.
  7. Click the orange Submit button.Click submit

If you need help with your HostPapa account, please open a support ticket from your dashboard.

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