Customer’s cPanel says “You are logged in using the root or reseller password”

This message could indicate one of three things:

  1. If this message only appears when the reseller logs in from WHM (using the cPanel icon under “List Accounts”), this message is normal.
  2. If the message appears in phpMyAdmin and Softaculous, it’s also normal, as the reseller owner cannot access those specific tools. (If you, as the reseller, want access to those tools, you can log in to the client’s cPanel directly with your actual cPanel username and password).
  3. However, if the above message shows on the main page of cPanel, even when your client logs in, the client’s password is the same as the reseller’s password. The reseller should change the WHM password to a unique password.

If you need help with your HostPapa account, please open a support ticket from your dashboard.

Related Articles

This post is also available in: FrançaisEspañol
Get online with our affordable web hosting

Get online with our affordable web hosting

Learn more now
HostPapa Mustache