How to create a new account in WHM

WebHost Manager (WHM) is a server administration interface used to manage VPS and other distributed servers. It is used to perform a wide variety of server management tasks, including the administration of cPanel accounts.

To work with WHM, ensure you have the WHM URL, username, and password that was sent to you when you first signed up for your HostPapa VPS or Reseller hosting service. Note that WHM access is not available on standard HostPapa web hosting accounts.

Create a new hosting package

Before you can create a new WHM account, you must first create a new hosting package to be associated with the account. New accounts are not permitted in WHM without an associated package.

First, log in to the WHM dashboard with your administrator user name and password. The URL uses your VPS or reseller server IP address with port 2087. It should look something like this:

In the WHM dashboard, enter the word “package” in the search bar to locate the Packages tools. Click Add a Package.

Create new packages in WHM

In the Add a Package page, provide a Package Name and set any account limitations and cPanel features desired before clicking Add.

WHM adding a new package

You’ll see a Success message at the bottom right corner of the browser window.

Create a new account

With the hosting package created, you can proceed to account creation.  In the WHM search box, enter “create” and click Create a New Account, which will appear under Account Functions.

Create a new user account in cPanel with WHM

On the Create a New Account page, complete the required account details, including Domain Information, Package selection and Settings. The form verifies your entries as you type – look for a green checkmark next to each box as you proceed through the form. If a red X appears, check your entry.

How to create a new user account in cPanel

In DNS Settings, we recommend that you enable both DKIM and SPF features on new accounts to increase the reputation and reliability of emails sent from them. Find out more about SPF and other anti-spam measures for hosting accounts by reading the following HostPapa knowledge base article: How to create an SPF record for your domain

Be sure to also check the Use the nameservers specified at the Domain’s Registrar option. If unchecked, the account’s DNS Zone will be created with default nameserver values specified in WHM > Basic cPanel & WHM Setup. Depending on your configuration, this may be acceptable, however, checking the box will ensure the DNS Zone is created with the selected domain’s nameserver values. Make sure you have correctly pointed your domain to the nameservers before proceeding.

Under Mail Routing settings, the default option is to send email through the same server on which the account is hosted. Local Mail Exchanger should be checked. If you wish to route email via an alternative server, use the Backup Mail Exchanger or Remote Mail Exchanger options.

Local Mail Exchanger

When you’ve completed the account details, click Create to proceed with setup. You’ll see a number of status updates appear on screen as the account is set up, then a message confirming Account Creation Complete. If you receive any errors during setup, re-check the account details.

cPanel account creation complete

Verify the new account

After the account has been created, you can verify it by entering “list” in the WHM search box and selecting List Accounts, under Account Information.

How to create a new user account with WHM

Your accounts will be listed. Use the [+] button to make changes to an account, or click the cPanel icon to access cPanel using the account.

WHM list accounts

If you need help with your HostPapa account, please open a support ticket from your dashboard.

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