Account Issues
(21 Articles)Issue: Page is uploaded but images not showing
If you see little red X’s on your web pages but your images aren’t showing, there could be several possible...
Issue: Unable to log in to cPanel, webmail or view your website
If you’re having trouble logging in suddenly but you’ve been able to log in okay previously, you may have had...
How to reset your cPanel account
Sometimes we make mistakes or we experience data loss and we want to start with a clear canvas. We can...
Cancelling a web hosting account in the middle of the contract term
You may cancel a web hosting account anytime, but HostPapa cannot offer you a refund after the standard refund term....
Why you may not be able to see your new website on the Internet
It can take 24 to 72 hours for the entire World Wide Web to recognize your new domain name and...
Issue: PHPlist returning a 500 Internal Server Error after installation
The most common cause of a PHPList 500 Internal Server error is the permission level of a website file. If...
What is the 500 Internal Server Error (ISE)?
The 500 Internal Server Error (ISE) message tells you that an internal server error or misconfiguration has occurred on the...
Login issues: Forgotten account password
In this article, we’ll show you what to do if you forgot your HostPapa account client ID or password. You’ll...
What is a 403 Error?
A 403 Error indicates you’ve tried to visit a web page or resource and don’t have permission to access it...
Customer’s cPanel says “You are logged in using the root or reseller password”
This message could indicate one of three things: If this message only appears when the reseller logs in from WHM...
