If you’re looking for a way to improve your marketing and sales strategies, you should consider starting a brand ambassador program. A brand ambassador program is a great way to connect with customers and create brand loyalty.
This article will discuss the best ways to set up a successful brand ambassador program in 2022. We’ll cover everything from recruiting ambassadors to creating incentives for them. So, whether you’re just starting out or looking for ways to improve your current program, read on!
- What is a Brand Ambassador Program?
- Step-by-Step Instructions to Set Up a Brand Ambassador Program
- Key Considerations For Setting Up a Brand Ambassador Program
What is a Brand Ambassador Program?
A brand ambassador program is a way for companies to connect with their customers and promote their products in a personal and engaging way. Brand ambassadors are people who are natural advocates for the company and its products. They may be employees, customers, or even celebrities who have a special connection to the brand.
The key to successful brand ambassador programs is finding the right people to represent the company. They should be enthusiastic, articulate, and skilled at promoting the brand in a positive light. In return for their efforts, brand ambassadors often receive free products, exclusive access to events, and other perks.
Reasons Why You Should Set up a Brand Ambassador Program
Many companies find that brand ambassador programs can be extremely beneficial. Ambassadors act as liaisons between the company and potential customers, helping to promote brand awareness and build customer loyalty. They can also provide valuable feedback about products and services, giving the company an insider perspective on improving its offerings.
In addition, ambassadors can help to generate excitement about new launches and special promotions. Many modern consumers look to individuals instead of brands for research, recommendations, and advocacy. This means there is a golden opportunity to leverage the power of social media to influence your target audience’s purchasing decisions.
Ultimately, a well-executed brand ambassador program can offer a powerful addition to other marketing activities, such as content marketing and social media marketing – helping you gain a competitive edge.
Step-by-Step Instructions to Set Up a Brand Ambassador Program
1. Set the goals of your program
Set up some clear goals for your brand ambassadors to meet and establish a system for tracking their progress. This will help you measure and analyze data to identify which ambassadors are most successful and make necessary adjustments to your program.
You should also consider exactly what you hope to achieve from starting a brand ambassador program. The obvious goal for most brands is to increase sales. However, maybe you see a lack of brand awareness, customer retention, or market share in your niche.
Ultimately, your brand ambassador program should be set up to measure success in the areas most pertinent to the success of your business.
2. Create a great reward program
Creating a great reward program is essential for motivating your ambassadors. They should feel like they are being compensated fairly for their efforts. You can offer monetary incentives, free products, exclusive access to events, or other perks.
Rewards don’t have to be extravagant or expensive to be effective. In addition to cash money or store credit, acknowledgement and recognition can go a long way. By shouting out, sharing your ambassadors’ content, running a contest, or sending personal thank-you notes, you can build personal relationships and motivate your ambassadors to do even more.
3. Set up support and communication systems
Your brand ambassadors will need guidance and feedback to promote your brand effectively. Keep your ambassadors in the loop by establishing systems for support and communication. They should be able to contact you easily with questions or concerns. Additionally, you should provide them with resources, such as brand guidelines and product information.
A good way to do this is to make a Facebook group where ambassadors can check in and see what’s new with the brand. You can send updates on promotions, share helpful resources, and provide feedback in one easy-to-manage hub.
4. Define your ideal brand ambassador
One of the keys to a successful brand ambassador program is to choose the right people for it. You’ll want to use brand ambassadors that like your product, have some level of influence, and whose goals align with your own.
Good ambassadors could be enthusiasts, experts, peers, or celebrities. Generally, you want to form long-term relationships with them to maximize the value exchanged out of each contact. Therefore, it helps to have a screening process when you reach out and add people to the ambassador program. Only onboard people that have exactly what you’re looking for.
Here are some sample criteria for good brand ambassadors:
- They have some social media followers
- They have a personal brand that aligns with yours
- They have multiple promotional channels
- They have worked with other brands and have a track record of success
- They conduct themselves professionally
An effective screening process can ensure that you only work with ambassadors that are a good fit for your company.
5. Reach out to potential brand ambassadors
Once you know what you’re looking for in a brand ambassador, it’s time to search far and wide for people to add to the program. A perfect first place to search is among your own customer base.
Your customers are already using your products and presumably enjoy using them. Look through your list of customer names, find repeat customers, and look them up to see how much reach they have on social media. The customers with large followings will be the most valuable to your brand ambassador program.
You may even find that some of your customers are already advocating for your brand, jackpot!
Another good way to find potential brand ambassadors is to search on social media using hashtags and mentions. Make a list of your key products, services, and competitors. Search for hashtags and mentions of these key topics on social media platforms and look at who is joining in on the conversations. Anyone you find through this process might be a good candidate for your program.
Once you have a list of contacts, reach out to them over social media or email and ask if they would like to sign up for your program!
6. Promote and support your brand ambassadors
Your brand ambassador program is a partnership between you and your ambassadors. This means that it should be a win-win for everyone involved. While you should focus on achieving your business goals, you should ensure the program brings value to its participants.
This is where the Facebook group, reward program, support, and communication all come together:
- Post regularly in the ambassador hub and respond to any inquiries as soon as possible
- Follow your ambassador’s pages and share their content
- Come up with creative contests and incentives to keep the program fresh
- Reward ambassadors that meet targets, stay loyal to the brand, and provide the most value
If you make an effort to keep your ambassadors happy, you will have more program retention, longer-term relationships, and more motivated ambassadors to promote your brand.
Key Considerations For Setting Up a Brand Ambassador Program
Follow these tips to create a successful program that has longevity in your industry:
Build long-term relationships
There are several benefits to maintaining long-term relationships with your brand ambassadors. For one, they’ll be likelier to stick around if they feel part of a team rather than just a cog in the machine. This means less time and money spent finding and onboarding new ambassadors to the program.
Furthermore, they’ll be more invested in your brand and more likely to go above and beyond to promote it.
Finally, as your brand ambassadors get to know you and your team better, they’ll be better equipped to handle any questions or concerns that arise – they will be running on autopilot.
All of this adds up to a more successful marketing strategy and a stronger relationship with your target audience.
Ask for feedback
Brand ambassadors can be a great source of feedback, not just about continually improving your ambassador program but also about improving your products and services.
They may suggest improving your marketing, product features, or customer experience. It’s also possible that they’ve heard negative feedback from others and can help you address those concerns.
Whatever the case, your ambassadors are positioned to be your perfect sounding board. They’re already familiar with your products, participate in conversations about you online, and are invested in helping you improve your offering.
Scale your program
Once you have a working brand ambassador program, you will want to continuously grow and improve it. The most obvious way to scale is to take more ambassadors on board. Depending on your interest in the program, this could mean reaching out to more people, screening applicants, or streamlining the onboarding process.
In any case, managing more ambassadors will require more resources. Make sure your support and communication systems can handle an influx of people before adding more to the program.
In any case, you should always be working on improving the resources for your existing members so that others will want to join.
If you’re looking for a way to take your marketing efforts to the next level, consider setting up a brand ambassador program.
By tapping into the power of word-of-mouth marketing, you can reach a wider audience and build trust with potential customers. Best of all, it doesn’t have to be complicated or time-consuming to set up. Just follow the simple steps outlined in this post, and you’ll be well on your way to success.
Matt Nawrot is a serial entrepreneur and digital marketing aficionado with a passion for helping others run successful online businesses. You can connect with him here at MattNawrot.com.