Why visitors leave your website

14 Reasons Why Visitors Leave Your Website

In measuring website performance through tools like Google Analytics, there’s a metric called bounce rate. It reflects the number of visitors who visit your site and then leave after viewing only one page.

Your site’s bounce rate can be a reliable indicator of whether your visitors’ first impression is good or bad.

If your bounce rate is high, you will need to make some changes to your site.

This article will explain the most common reasons why users leave a website prematurely. Corresponding with each reason, we’ve also provided some actionable advice about how you can avoid site abandonment.

Let’s get started!

  1. Your Site Loads Too Slowly
  2. Too Many Pop-ups
  3. Your Site is Not Secure
  4. Your Website isn’t Mobile-Friendly
  5. Your Site Auto-Plays Audio or Video
  6. Your Design and Layout are Not Attractive 
  7. Your Design Stresses Form Over Function
  8. Your Homepage Lacks a Keypoints Menu
  9. Your Images Fail to Engage
  10. You Lack Effective and Updated Content
  11. Your Site is Hard to Navigate
  12. Your Outreach Targets the Wrong Audience
  13. Your Site Doesn’t Deliver on User Expectations
  14. Your Contact Info is Missing

14 Common Reasons Why Visitors Leave Your Website

The percentage of visitors to a particular website who navigate away from the site after viewing only one page is high if the site’s performance is not up to the mark in four primary categories; technical, content, design and layout, and visitor intent. 

Sometimes, site owners experience a high bounce rate due to technical factors. Poor site performance, a lack of security, improper use of multimedia, and a design that’s not mobile-friendly can significantly shorten the time that visitors stay on your website.

Sometimes there’s a major disconnect between why a person visits your site and what they find there. It typically happens when you’ve targeted the wrong people or your visitors were led to expect something your site can’t deliver.

Sometimes, your lack of great content or a practical website design element is the culprit in driving people away from your site.

Let’s review the 14 prime reasons you’re experiencing a high bounce-back rate.

Keep reading to learn how to reduce bounce rate
Image credit: Invespcro

1. Your Site Loads Too Slowly

If your site doesn’t load in a few seconds, visitors will leave. They will find what they’re looking for elsewhere, moving on to what is, from their perspective, a site that works.

It may seem harsh, but that’s the reality of how a slow-loading site can impact your business—visitors don’t just leave your site. They go to your competitor’s site!

Neil Patel has shared data showing that 47% of consumers expect a web page to load in 2 seconds or less.

If your site loads slowly, there’s a good chance that the culprit is oversized images.

In addition to determining the optimal size and scale for your images, there are several other ways to improve your website load time, such as limiting scripts, compressing your HTML files, minimizing server requests, and implementing browser caching.

Increasing your site’s speed will not only keep visitors from leaving, but it’s also highly beneficial for your SEO!

2. Too Many Pop-ups

Pop-ups can increase conversions and drive customers away.

If your site displays too many pop-ups or the first one appears before the visitor has had a chance to look around your site, you’ll lose a lot of people.

In addition to limiting usage of pop-ups to only those that you can prove are having a positive impact, you should also ensure that every pop-up can be easily dismissed. Also, configure certain pop-ups not to display if a visitor has been on your site before.

While misuse of pop-ups can hurt your bounce rate, one type of pop-up can be instrumental in keeping visitors on your site: exit intent popups.

Easily implemented with the right plugin, exit intent technology tracks visitors’ mouse movements and detects when they’re about to leave the site.

A compelling “Wait, don’t leave!” message can be the thing that keeps a new customer relationship from ending before it starts.

3. Your Site is Not Secure

When a security-conscious user leaves a site, it’s often more about what they don’t see than what they do. 

As a website owner, you may know that if the site’s URL doesn’t begin with “https,” there’s no SSL certificate in place, which means that browser communication won’t be encrypted.

Security concerns can scare visitors away from your site.

Install an SSL certificate to avoid making your site less secure to visitors and increase user experience. This is especially important if your website collects users’ personal information or accepts online payments.

You should also prominently display recognized trust symbols on your site, for example, security badges from reputable website security providers

By running a secure site, you’ll give visitors the sense that your business is trustworthy, and they’ll stay on your site longer.

4. Your Website Isn’t Mobile-Friendly

Most people access the web using mobile devices. If your site doesn’t display and function properly on phones and tablets, a huge part of your target audience will leave within seconds of viewing your content.

You can check if your site design is usable on mobile devices by checking it with Google’s Mobile-Friendly Test.

Companies with a lot of resources will usually create a different version of their website optimized for mobile access. That solution is not viable for most small businesses.

Implementing responsive design is a far more practical approach for small business owners. Responsive design ensures that content displays differently depending on the size of the screen being used.

If you run a WordPress site and you don’t want to get into the nuts and bolts of responsive design, there’s a theme called Responsive and many others that were created specifically to make your content more accessible on mobile devices. 

Your website needs to be mobile friendly

5. Your Site Auto-Plays Audio or Video

Auto-playing media of any kind is a huge turnoff to users.

Essentially, visitor repellent.

For one thing, audio or video that loads automatically will make your site slower. If the first thing your visitors see is a buffering video, they’ll scoff, roll their eyes, and click away to your competitor’s website.

The only people that might dislike auto-playing videos more than new visitors are your longtime customers. They already know your content and will not appreciate being force-fed the information again every time they visit.

If you insist on auto-playing something, don’t do it as soon as the visitor arrives. Wait until they’ve had a chance to consume some of your content. What would be better, though, is to make the content available simply, so users have the option to consume it at their convenience.

6. Your Website Design and Layout are Not Attractive

According to a consumer survey by Amber Design Studio on why a website loses leads, about 66% of users choose to stay on a visually attractive web page. Neither would they stay on the site if the content was put out haphazardly and did not display the business intent of the site correctly. 

Using a clean and easy-to-use website template and design is of utmost importance, as is using the right font size and style. You can use interesting visuals, graphics, and colour palettes to further enhance your site’s appeal. 

However, you design your landing pages’ layout, ensure they are easy to use and navigate, and display all useful information in the right spots. 

7. Your Web Design Stresses Form over Function

Visitors will make a snap judgment about your website within a few seconds of seeing it.

If it’s all business, to the point that the site is visually unappealing, people will turn away.

That’s rarely the problem, though.

It’s far more common for site owners to err the other way, creating a site that stresses good looks over usability, and that can drive visitors away just as quickly as one that’s not pretty enough.

So, the key to publishing a site that users won’t immediately leave is to achieve a balance between form and function.

Focus on eliminating visual clutter, ensure your site has plenty of white space, and pay attention to the font you’re using. Sans serif fonts like Arial, size 16px or larger, are the most readable. You can go down to 12px but no smaller.

Many sites these days are going with large fonts and minimalistic designs. It never hurts to follow a trend like that, but keep an eye on changing user tastes and be ready to update your site’s look in response.

8. Your Homepage Lacks a Keypoints Menu

Most website visitors like it when they have an easy-access menu on the website’s main landing page. Such a menu includes all essential key points of your business, such as your business name, tagline, products or services, contact info, and a table of key contents for the entire website.

With busy routines and fast-paced lives, site visitors feel they have control and immediate access to whatever information they seek instead of having to scroll for information. 

So put your keypoint menu on your homepage above the fold if it’s not there yet.

Increasing your website's speed will not only keep visitors from leaving, it's also highly beneficial for your SEO

9. Your Images Fail to Engage

Having the right images on your site can play a big part in keeping your bounce rate low. It can help establish a connection between you and your visitors, draw them in, and make them want to explore more of your site. It’s great for your site’s search engine optimization and for increased website traffic. 

The wrong images can have the opposite effect.

You should think about who your visitors are and design your site with photos that will resonate with them.

There’s one factor related to your site’s images that’s more about placement than content. You shouldn’t use large graphics “above-the-fold,” meaning the part of your home page or landing page that visitors see before they start scrolling. Images on that part of the page will not only have a negative impact on load time, but they’ll also take up valuable page real estate that would be better used to convey your value proposition.

10. Your Site Lacks Interesting, Relevant, and Updated Content

Search engines aren’t alone in using perceived authority as a key factor when assessing websites—humans do that too.

When a user sees that your blog content, product description, or video tutorial contains outdated or incorrect information, your status as an authority in your niche goes up in smoke. A few seconds later, that user is browsing the pages of your competitor’s website.

By keeping the content of your website current, detailed, and accurate through recent posts, you’ll make it more useful to your target audience.

Refresh your blog content regularly. There should be a line in the title of each article that displays the new publish date. If you run an e-commerce website, ensure that your product descriptions don’t describe last year’s model.

There’s a good chance that users will compare your content to your competitors’ content. If there are major differences in what you’re both saying, and it turns out that your site is the wrong one, that will drive your visitors away.

On the other hand, if your site has up-to-date, accurate information that’s helpful to your target audience, you’ll enjoy a very low bounce rate.

11. Your Site Is Hard to Navigate

How many clicks does it take to lose a website visitor?

Not many.

If your site is hard to navigate, users won’t be able to find what they’re looking for. They’ll search for a while, but after a few clicks, they’ll give up and go somewhere else.

One of the keys to avoiding that problem is knowing what your visitors will most likely want to access and then making that content highly available. 

If you run an online store, a good example would be your site’s shipping details. Almost every customer will want to know how much shipping will cost, so they shouldn’t have to drill down to a submenu to find the info.

Any business with even a moderately large product line will need to ensure its website has easy-to-use menus that properly categorize the offerings. Otherwise, visitors will become confused or frustrated when they can’t find what they’re looking for.

Creating quality content will help you reduce your bounce rate
Image credit: Elegant Themes

12. Your Outreach Targets the Wrong Audience

If your website’s performance stats show that a lot of people hit your site and immediately leave, it could be because your promotional ads and backlinks are ending up in front of the wrong people.

Let’s say you own a luxury yacht company, and for some reason, you ran an ad on DiscountCanoes.com. Any visitor that clicks into your site from that channel would be scratching their head with one hand and leaving your site with the other.

That’s an extreme example, but it makes the point. Your marketing outreach needs to be aimed at your ideal customer, whether via social media, backlinks, paid ads, or another channel. Not targeting your audience can contribute to a high bounce rate if it’s not targeted precisely.

13. Your Site Doesn’t Deliver on Users’ Expectations

There are many ways a prospect can find your site. It could be a backlink in a niche-related blog or maybe a social media post that you created specifically to attract visitors.

No matter how users learn about your site, they’re bound to come in with some expectations about what they’ll find there. If what they find doesn’t match their expectations.

Maybe that guest blog post you wrote overdoes it a bit when extolling the virtues of your offering.

Perhaps your ad copy slightly exaggerates your value proposition to get people’s attention.

Generating interest in your business is tough, but it pays to keep your messages honest and ensure that they accurately represent what you have to offer. If your message is compelling enough to attract a visitor, but your site’s content can’t back it up, earning a very brief page view will be a hollow victory.

14. Your Contact Info is Missing

The best of us often overlook something as basic as our company’s contact information during the website design process. Surprisingly, based on research and surveys conducted by the Amberd Design Studio, around 44% of site visitors leave the website if they cannot find contact information or a contact form within their first 3 seconds on the main landing page.

Forgetting to put down your contact information can lose you potential customers by jacking up their site exit rate. 

Lower Your Website’s Bounce Rate and Keep It Low

Getting your bounce rate down to a reasonable number is doable if you follow the advice in this article, but it’s not a one-time task. 

With any design or content change that could slow your site down, you’ll have to take steps to ensure that load time remains acceptable.

You’ll need to resist the urge to increase your usage of pop-ups. You’ll have to maintain a design that’s optimized for mobile devices.

There’s an ongoing requirement to keep your content current.

Do any of the above reasons apply to your website?

María is an enthusiast of cinema, literature and digital communication. As Content Coordinator at HostPapa, she focuses on the publication of content for the blog and social networks, organizing the translations, as well as writing and editing articles for the KB.

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