PapaCare Statement of Support



Not Supported

  • Professional support for Shared Hosting
  • Configuring and customizing most popular applications with common settings
  • Website security support 
  • Website performance support
  • Proactive website security through Imunify360 and CloudLinux
  • Spam protection (outbound) with Outbound Filtering
  • Email setup support
  • Script and app support
  • Priority support – priority queuing
  • Script installation assistance, i.e. WordPress, Joomla, Drupal, etc.
  • Exploit and security assistance
  • Third-party theme recommendations i.e. WordPress themes
  • Third-party plugin installations (2 per year)
  • Third-party plugin maintenance 
  • Third-party script maintenance on demand 
  • Third-party script recommendations
  • Third-party script installation (2 per year) 
  • Website optimization and performance tips
  • Website page loading speed  recommendations
  • Website mobile compatibility recommendations
  • Assisting with email account administration 
  • SSL certificate installation
  • Theme installation assistance 





  • Helping write or produce content
  • Assisting with Search Engine Optimization (SEO)
  • Assisting with Search Engine Marketing (SEM)
  • Paid search advertising
  • Social media monitoring
  • Marketing support services
  • Web design or design modification
  • Performing security audits
  • PCI compliance tests
  • Spam lists blacklist removal
  • Google blacklist removal management
  • Creating and deleting web pages
  • Adding content to your online store (copy, images, video)
  • Customizing images (quality, color, size, aspect ratio)
  • Customizing online store templates
  • Adding custom code to your website (HTML, JavaScript, CSS)
  • Configuring your online store shipping and payment options
  • Uploading files to your online store
  • Creating or customizing themes e.g. WordPress
  • Configuring your email client
  • Helping with any root-level server customizations
  • Troubleshooting security related issues due to customer-controlled situations
  • Troubleshooting third-party domain registrations
  • Training on how to use the Internet or personal computer
  • Apache tuning
  • MySQL tuning
  • Assisting with modifications made by a developer or designer 
  • Helping troubleshoot a script, application, or content installed by customer
  • Website speed optimization
  • Image optimization 
  • Adding, editing, or deleting local search listings
  • Reputation management 

If you need help with your HostPapa account, please open a support ticket from your dashboard.

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