Issue: Unable to log in to cPanel, webmail or view your website

If you’re having trouble logging in suddenly but you’ve been able to log in okay previously, you may have had five failed login attempts in one way or another. The main symptom of this is if you can’t log in using, AND you can’t view your site or webmail.

If you try to log in five times unsuccessfully, the server will try to protect your site by completely locking out your IP address for an hour. Sometimes it’s not your fault, as email and FTP programs can make this happen occasionally.

If you don’t recall trying to log in five times, try disabling your email and FTP programs temporarily, and try logging in again in an hour. If that doesn’t work, please open another chat, or send an email, if you can, to, and we’ll dig a little deeper with you. You can try on another computer with a different IP address in the meantime.

Occasionally, although it’s pretty rare, this may also simply be a temporary problem with your ISP, almost like a “blind spot”. You may even be able to see other sites on the same server, yet not your own. The good news is that it will clear up on its own. Of course, let us know if it doesn’t, but it’s difficult to say how long it will take. It could be minutes, or it could be as long as overnight, although often it clears up within a couple of hours. Again, you can try from another computer, and it will most likely work fine.

You can check the live status of HostPapa services at

If you need help with your HostPapa account, please open a support ticket from your dashboard.

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