HostPapa’s mission is to help and support you throughout your journey online. Below you can find the different support services available in the three tiers of HostPapa VPS hosting. If you would like to upgrade your service tier, please open a support ticket. Click here to learn how.
Self-Managed VPS
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Managed VPS
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Fully Managed
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- Purchasing or renewing servers
- Explaining our server features and benefits
- Resetting the root password
- Provisioning your server in minutes
- Troubleshooting network performance and uptime
- Fully managed hardware
- Accessing your server via root/administrative access
- Providing you the steps to migrate your hosting
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- Purchasing or renewing servers
- Explaining our server features and benefits
- Resetting the root password
- Provisioning your server in minutes
- Troubleshooting network performance and uptime
- Fully managed hardware
- Accessing your server via root/administrative access
- Providing you the steps to migrate your hosting
- Installing your HostPapa SSL certificate on qualified HostPapa products1
- Updating and patching core operating system
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- Purchasing or renewing servers
- Explaining our server features and benefits
- Resetting the root password
- Provisioning your server in minutes
- Troubleshooting network performance and uptime
- Fully managed hardware
- Accessing your server via root/administrative access
- Providing you the steps to migrate your hosting
- Installing your HostPapa SSL certificate on qualified HostPapa products1
- Updating and patching core operating system
- Backing up content and data on server
- Setting up your server
- Providing dedicated sales and support line 24x7x365
- DNS Setup
- Domain Setup
- Content Migrations
- Advanced Performance Analysis
- Apache Tuning
- MySQL Tuning
- Security Scan & Audit (SSA)
- Intrusion Prevention
- Custom Firewall Rules (iptables only)2
- Application or Software Installs
- Application or software updates3
- Application or software configuration4
- Database Management
- Malware & Blacklist Removal
- PHP Version Upgrade
- PHP Module Installation
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Not Included
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- Troubleshooting any client, script, application, or content installed by customer
- Control panel (Parallels Plesk or cPanel/WHM) plugins and add-ons
- Applications in the Parallels Plesk Application Vault and/or cPanel Application Catalog
- Training about the Internet5
- Configuring your website’s SEO settings
- Configuring your email client
- Configuring your FTP client
- Checking your website for cross browser compatibility
- Fixing hacks due to customer-controlled vectors
- Anything unrelated to the uptime of the VPS container itself
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GO TO HOSTPAPA VPS HOSTING
1This does not include command line, Tomcat, or IIS SSL installations.
2Iptables rules such as opening port 3306 for direct MySQL access or blocking an IP from accessing the server.
3Application and software updates apply to popular applications only such as WordPress, Joomla and Drupal. Other applications may be supported but not guaranteed.
4Configuration of popular software includes setup, basic configuration, and assistance with extensions and plugins on a best-effort basis.
5Additional fees may apply. We do not provide training or education on the operation of any aspect of Internet technology. It is expected that you will have a basic understanding of Internet concepts such as DNS, email, web, web browsers, FTP, and general computer literacy.
