HostPapa’s mission is to help and support you throughout your online journey. Below you can find the different support services available in the two tiers of HostPapa VPS hosting. If you would like to upgrade your service tier, please open a support ticket. Click here to learn how.
Unmanaged VPS
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Managed VPS
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- Purchasing or renewing servers
- Explaining our server features and benefits
- Resetting the root password
- Provisioning your server in minutes
- Troubleshooting network performance and uptime
- Fully managed hardware
- Accessing your server via root/administrative access
- Providing you the steps to migrate your hosting
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- Purchasing or renewing servers
- Explaining our server features and benefits
- Resetting the root password
- Provisioning your server in minutes
- Troubleshooting network performance and uptime
- Fully managed hardware
- Accessing your server via root/administrative access
- Providing you the steps to migrate your hosting
- Installing your HostPapa SSL certificate on qualified HostPapa products1
- Updating and patching core operating system
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Not Included
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- Troubleshooting any client, script, application, or content installed by customer
- Control panel (Parallels Plesk or cPanel/WHM) plugins and add-ons
- Applications in the Parallels Plesk Application Vault and/or cPanel Application Catalog
- Training about the Internet2
- Configuring your website’s SEO settings
- Configuring your email client
- Configuring your FTP client
- Checking your website for cross browser compatibility
- Fixing hacks due to customer-controlled vectors
- Anything unrelated to the uptime of the VPS container itself
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GO TO HOSTPAPA VPS HOSTING
1This does not include command line, Tomcat, or IIS SSL installations.
2Additional fees may apply. We do not provide training or education on the operation of any aspect of Internet technology. It is expected that you will have a basic understanding of Internet concepts such as DNS, email, web, web browsers, FTP, and general computer literacy.
