Supported
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Not Supported
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- Professional support for Shared Hosting
- Configuring and customizing most popular applications with common settings
- Website security support
- Website performance support
- Proactive website security through Imunify360 and CloudLinux
- Spam protection (outbound) with Outbound Filtering
- Email setup support
- Script and app support
- Priority support – priority queuing
- Script installation assistance, i.e. WordPress, Joomla, Drupal, etc.
- Exploit and security assistance
- Third-party theme recommendations i.e. WordPress themes
- Third-party plugin installations (2 per year)
- Third-party plugin maintenance
- Third-party script maintenance on demand
- Third-party script recommendations
- Third-party script installation (2 per year)
- Website optimization and performance tips
- Website page loading speed recommendations
- Website mobile compatibility recommendations
- Assisting with email account administration
- SSL certificate installation
- Theme installation assistance
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- Helping write or produce content
- Assisting with Search Engine Optimization (SEO)
- Assisting with Search Engine Marketing (SEM)
- Paid search advertising
- Social media monitoring
- Marketing support services
- Web design or design modification
- Performing security audits
- PCI compliance tests
- Spam lists blacklist removal
- Google blacklist removal management
- Creating and deleting web pages
- Adding content to your online store (copy, images, video)
- Customizing images (quality, color, size, aspect ratio)
- Customizing online store templates
- Adding custom code to your website (HTML, JavaScript, CSS)
- Configuring your online store shipping and payment options
- Uploading files to your online store
- Creating or customizing themes e.g. WordPress
- Configuring your email client
- Helping with any root-level server customizations
- Troubleshooting security related issues due to customer-controlled situations
- Troubleshooting third-party domain registrations
- Training on how to use the Internet or personal computer
- Apache tuning
- MySQL tuning
- Assisting with modifications made by a developer or designer
- Helping troubleshoot a script, application, or content installed by customer
- Website speed optimization
- Image optimization
- Adding, editing, or deleting local search listings
- Reputation management
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If you need help with your HostPapa account, please open a support ticket from your dashboard.
