HostPapa Knowledge Base

Supported

Not Supported

• Professional support for Shared Hosting
• Configuring and customizing most popular applications with common settings
• Website security support 
• Website performance support
• Proactive website security through Imunify360 and CloudLinux
• Spam protection (outbound) with SpamExperts
• Email setup support
• Script and app support
• Priority support – priority queuing
• Script installation assistance, i.e. WordPress, Joomla, Drupal, etc.
• Exploit and security assistance
• Third-party theme recommendations i.e. WordPress themes
• Third-party plugin installations (2 per year)
• Third-party plugin maintenance 
• Third-party script maintenance on demand 
• Third-party script recommendations
• Third-party script installation (2 per year) 
• Website optimization and performance tips
• Website page loading speed  recommendations
• Website mobile compatibility recommendations
• Assisting with email account administration 
• SSL certificate installation
• Theme installation assistance 

• Helping write or produce content
• Assisting with Search Engine Optimization (SEO)
• Assisting with Search Engine Marketing (SEM)
• Paid search advertising
• Social media monitoring
• Marketing support services
• Web design or design modification
• Performing security audits
• PCI compliance tests
• Spam lists blacklist removal
• Google blacklist removal management
• Creating and deleting web pages
• Adding content to your online store (copy, images, video)
• Customizing images (quality, color, size, aspect ratio)
• Customizing online store templates
• Adding custom code to your website (HTML, JavaScript, CSS)
• Configuring your online store shipping and payment options
• Uploading files to your online store
• Creating or customizing themes e.g. WordPress
• Configuring your email client
• Helping with any root-level server customizations
• Troubleshooting security related issues due to customer-controlled situations
• Troubleshooting third-party domain registrations
• Training on how to use the Internet or personal computer
• Apache tuning
• MySQL tuning
• Assisting with modifications made by a developer or designer 
• Helping troubleshoot a script, application, or content installed by customer
• Website speed optimization
• Image optimization 
• Adding, editing, or deleting local search listings
• Reputation management