What to do if your banner isn’t changing

Note: This article refers to the legacy version of the Website Builder. If you signed up to the HostPapa Website Builder after March 11 2020, you’re on the new version of the Website Builder. For help, go here.

If you’re trying to change your banner and find that you’re not able to do so, you most likely selected a style which doesn’t support customizable banners. Not all of our styles have this option. If you want to be able to change the banner, you will need to select a style which includes the option to change your banner image.

A quick way to determine if the style you have selected has a customizable banner is by mousing over the banner image. All the editing options available for that style will be displayed.

If you do not see this indicator when editing your site, this means that the style you have selected doesn’t support a custom banner image. To change your style, take a look through the Style menu in the website builder.

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