This guide for HostPapa Device Backup customers will show you how to fix any issues with inactive systems in Mac.
- Ensure the Backup icon is in your system bar at the top of the screen.
If it isn’t, go to the Application folder and relaunch Backup Client and make sure the icon is displayed in the system bar.
- On the inactive system, ensure that Backup Client exists in your application folder. If it doesn’t, reinstall the backup client by following the instructions on this page: Installing Continuous Client for Mac.
An inactive system alert will also be generated when no new data is backed up. If you haven’t modified anything in a local folder in a while, this can cause the inactive alert to be sent to you.
If you need help with your HostPapa Device Backup, please open a support ticket from your dashboard.