If your WordPress theme or plugin installation failed, it might be due to the Destination folder already exists error. This error occurs when WordPress extracts the plugin or theme’s zip file to a folder with the same name as the archive file.
When you encounter the Destination folder already exists error, you’ll find your plugin or theme installation terminates. To resolve the issue, check to see if the theme or plugin is already installed. If so, a corresponding folder will already exist on your server.
- You can choose to uninstall the plugin or theme and attempt reinstallation, or head to cPanel File Manager to remove the folder manually.
- Log into the HostPapa dashboard and click on My cPanel.
- Click to Files > cPanel File Manager to view the files and folders stored on your server.
4. Navigate to your WordPress folder.
5. If the error is occurring during a plugin installation, enter the app > plugins folder. If the error is occurring during a theme installation, app > themes folder.
6. Find the conflicting folder and select it.
7. Click Delete to remove the folder from your server. You can now proceed with reinstallation.
If you need help with your HostPapa account, please open a support ticket from your dashboard.