Email account limits, restrictions and quotas

HostPapa offers more options for email hosting and cloud-based office applications than almost any other hosting provider on the market.  Email hosting is included with all web hosting plans through your cPanel account. There are slight differences between our Start, Plus, Pro and Ultra plans, which we’ll explain below.

You benefit from additional features and higher storage thresholds if you’ve upgraded to HostPapa Basic or Advanced Email. Likewise, if you’ve purchased either Google Workspace or plans that include email from Microsoft 365, you’ll enjoy advanced features such as anti-spam protection, additional mailbox storage and email archiving, as well as higher email sending thresholds.

Mailbox and email account storage

Mailbox storage limits

Start & Plus Hosting  Pro Hosting Ultra Hosting Basic Email Advanced Email Google Workspace Microsoft 365
500MB/mailbox 1GB/mailbox 2GB/mailbox 1GB/mailbox 5GB/mailbox 30GB/account 50GB/account

Overall email size

Start & Plus Hosting Pro Hosting Ultra Hosting Basic Email Advanced Email Google Workspace Microsoft 365
5GB 10GB 20GB 5GB(email & file storage) 30GB(email & file storage) 1TB per user

Email archiving support

Start Hosting Plus Hosting Pro Hosting Ultra Hosting Basic Email Advanced Email Google Workspace Microsoft 365
Yes Yes Yes

Email addresses

Start Hosting Plus Hosting Pro & Ultra Hosting Basic Email Advanced Email Google Workspace Microsoft 365
10 100 Unlimited Priced per mailbox Priced per mailbox Priced per mailbox Priced per mailbox

 Sending, receiving, attachment and IMAP limits

Outbound sending limits

Start & Plus Hosting Pro Hosting Ultra Hosting Basic Email Advanced Email Google Workspace Microsoft 365
Up to 200 emails/hour* Up to 300 emails/hour* Up to 600 emails/hour* 500 emails/day 500 emails/day 2000 emails/day 10000 emails/day

* The email service included with Start, Plus, Pro and Ultra shared web hosting plans allows, by default, 50 outbound emails per hour for each account/mailbox. By request, that threshold can be increased to a maximum of 600 emails per hour, if required and depending on the plan – fair usage (not to be used for mass mailing and newsletters).

Inbound receiving limits

Start, Plus, Pro and Ultra Hosting Basic Email Advanced Email Google Workspace Microsoft 365
Unlimited Unlimited Unlimited Unlimited Unlimited

Email attachment limits

Start, Plus, Pro and Ultra Hosting Basic Email Advanced Email Google Workspace Microsoft 365
20MB/email 35MB/email 35MB/email 25MB/email 25MB/email

IMAP connections

Start, Plus, Pro and Ultra Hosting Basic Email Advanced Email Google Workspace Microsoft 365
25 connections/account Unlimited Unlimited Unlimited Unlimited

The email included with Start, Plus, Pro and Ultra shared web hosting plans are restricted to a maximum of 25 concurrent IMAP connections per cPanel account/mailbox. You can only have 25 devices connected simultaneously to an email account. If another one tries to sync, that person will not be able to connect.

If you need help with your HostPapa account, please open a support ticket from your dashboard.

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