HostPapa offers more options for email hosting and cloud-based office applications than almost any other hosting provider on the market. Email hosting is included with all web hosting plans through your cPanel account. There are slight differences between our Start, Plus, Pro and Ultra plans, which we’ll explain below.
Note: For Starter, Business, and Business Pro information, check this support article.
For Essentials, Growth Premium and Elite plans information, check this support article.
You benefit from additional features and higher storage thresholds if you’ve upgraded to HostPapa Basic or Advanced Email. Likewise, if you’ve purchased either Google Workspace or plans that include email from Microsoft 365, you’ll enjoy advanced features such as anti-spam protection, additional mailbox storage and email archiving, as well as higher email sending thresholds.
Mailbox and email account storage
Mailbox storage limits
| Start & Plus Hosting | Pro Hosting | Ultra Hosting | Basic Email | Advanced Email | Google Workspace | Microsoft 365 |
| 500MB/mailbox | 1GB/mailbox | 2GB/mailbox | 1GB/mailbox | 5GB/mailbox | 30GB/account | 50GB/account |
Overall email size
| Start & Plus Hosting | Pro Hosting | Ultra Hosting | Basic Email | Advanced Email | Google Workspace | Microsoft 365 |
| 5GB | 10GB | 20GB | – | 5GB(email & file storage) | 30GB(email & file storage) | 1TB per user |
Email archiving support
| Start Hosting | Plus Hosting | Pro Hosting | Ultra Hosting | Basic Email | Advanced Email | Google Workspace | Microsoft 365 |
| – | – | – | – | – | Yes | Yes | Yes |
Email addresses
| Start Hosting | Plus Hosting | Pro & Ultra Hosting | Basic Email | Advanced Email | Google Workspace | Microsoft 365 |
| 10 | 100 | Unlimited | Priced per mailbox | Priced per mailbox | Priced per mailbox | Priced per mailbox |
Sending, receiving, attachment and IMAP limits
Outbound sending limits
| Start & Plus Hosting | Pro Hosting | Ultra Hosting | Basic Email | Advanced Email | Google Workspace | Microsoft 365 |
| Up to 200 emails/hour* | Up to 300 emails/hour* | Up to 600 emails/hour* | 500 emails/day | 500 emails/day | 2000 emails/day | 10000 emails/day |
* The email service included with Start, Plus, Pro and Ultra shared web hosting plans allows, by default, 50 outbound emails per hour for each account/mailbox. By request, that threshold can be increased to a maximum of 600 emails per hour, if required and depending on the plan – fair usage (not to be used for mass mailing and newsletters).
Inbound receiving limits
| Start, Plus, Pro and Ultra Hosting | Basic Email | Advanced Email | Google Workspace | Microsoft 365 |
| Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
Email attachment limits
| Start, Plus, Pro and Ultra Hosting | Basic Email | Advanced Email | Google Workspace | Microsoft 365 |
| 20MB/email | 35MB/email | 35MB/email | 25MB/email | 25MB/email |
IMAP connections
| Start, Plus, Pro and Ultra Hosting | Basic Email | Advanced Email | Google Workspace | Microsoft 365 |
| 25 connections/account | Unlimited | Unlimited | Unlimited | Unlimited |
The email included with Start, Plus, Pro and Ultra shared web hosting plans are restricted to a maximum of 25 concurrent IMAP connections per cPanel account/mailbox. You can only have 25 devices connected simultaneously to an email account. If another one tries to sync, that person will not be able to connect.
If you need help with your HostPapa account, please open a support ticket from your dashboard.
