Email account limits, restrictions and quotas: Start, Plus, Pro and Ultra plans

HostPapa offers more options for email hosting and cloud-based office applications than almost any other hosting provider on the market.  Email hosting is included with all web hosting plans through your cPanel account. There are slight differences between our Start, Plus, Pro and Ultra plans, which we’ll explain below.

Note: For Starter, Business, and Business Pro information, check this support article

You benefit from additional features and higher storage thresholds if you’ve upgraded to HostPapa Basic or Advanced Email. Likewise, if you’ve purchased either Google Workspace or plans that include email from Microsoft 365, you’ll enjoy advanced features such as anti-spam protection, additional mailbox storage and email archiving, as well as higher email sending thresholds.

Mailbox and email account storage

Mailbox storage limits

Start & Plus Hosting 

Pro Hosting

Ultra Hosting

Basic Email

Advanced Email

Google Workspace

Microsoft 365

500MB/mailbox

1GB/mailbox

2GB/mailbox

1GB/mailbox

5GB/mailbox

30GB/account

50GB/account

Overall email size

Start & Plus Hosting

Pro Hosting

Ultra Hosting

Basic Email

Advanced Email

Google Workspace

Microsoft 365

5GB

10GB

20GB

5GB(email & file storage)

30GB(email & file storage)

1TB per user

Email archiving support

Start Hosting

Plus Hosting

Pro Hosting

Ultra Hosting

Basic Email

Advanced Email

Google Workspace

Microsoft 365

Yes

Yes

Yes

Email addresses

Start Hosting

Plus Hosting

Pro & Ultra Hosting

Basic Email

Advanced Email

Google Workspace

Microsoft 365

10

100

Unlimited

Priced per mailbox

Priced per mailbox

Priced per mailbox

Priced per mailbox

 Sending, receiving, attachment and IMAP limits

Outbound sending limits

Start & Plus Hosting

Pro Hosting

Ultra Hosting

Basic Email

Advanced Email

Google Workspace

Microsoft 365

Up to 200 emails/hour*

Up to 300 emails/hour*

Up to 600 emails/hour*

500 emails/day

500 emails/day

2000 emails/day

10000 emails/day

* The email service included with Start, Plus, Pro and Ultra shared web hosting plans allows, by default, 50 outbound emails per hour for each account/mailbox. By request, that threshold can be increased to a maximum of 600 emails per hour, if required and depending on the plan – fair usage (not to be used for mass mailing and newsletters).

Inbound receiving limits

Start, Plus, Pro and Ultra Hosting

Basic Email

Advanced Email

Google Workspace

Microsoft 365

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

Email attachment limits

Start, Plus, Pro and Ultra Hosting

Basic Email

Advanced Email

Google Workspace

Microsoft 365

20MB/email

35MB/email

35MB/email

25MB/email

25MB/email

IMAP connections

Start, Plus, Pro and Ultra Hosting

Basic Email

Advanced Email

Google Workspace

Microsoft 365

25 connections/account

Unlimited

Unlimited

Unlimited

Unlimited

The email included with Start, Plus, Pro and Ultra shared web hosting plans are restricted to a maximum of 25 concurrent IMAP connections per cPanel account/mailbox. You can only have 25 devices connected simultaneously to an email account. If another one tries to sync, that person will not be able to connect.

If you need help with your HostPapa account, please open a support ticket from your dashboard.

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