HostPapa offers various email services to their customers depending on their needs, but they have their own mail DNS record setup. In this article, we’ll show you how to set up mail records for each of the email services HostPapa offers, including: Shared and reseller web hosting plans Basic and […]
Getting Started Guide – Support
We provide several resources for you to find helpful information or a resolution for a problem, including our Knowledge Base and Video Tutorials. However, we appreciate the human aspect as well and offer various ways to contact our award-winning customer care: LiveChat, by clicking on the Chat now button on […]
All about cPHulk
cPHulk is a Brute Force Protection component provided by cPanel software. It detects multiple invalid login requests made to the server’s services and applies the blocks according to the cPHulk component settings. cPanel provides a web-based interface to manage cPHulk settings along with the ability to manage them via the […]
How to convert cPanel account into an addon domain
If you’re a reseller customer and would like to convert a full-fledged cPanel account to an addon domain, please follow these steps: Backup the entire account you wish to convert (using cPanel’s Full Backup feature) and save the backup file locally on your computer. You can utilize cPanel’s partial backup […]
International transaction fees for Australian customers
HostPapa is seeing a small number of Australian card issuers charging international transaction fees on our transactions. Our investigation into this has found that this is not widespread and only certain card issuing banks have adopted this practice. These new fees are outside of our control and we recommend contacting […]
How to set up a PayPal billing agreement
To be able to pay your invoice with PayPal, you need to set up a Billing Agreement. This will allow you to enable the auto-charge option with your PayPal account. To set up a Billing Agreement, please follow the steps below: 1. Log in to your HostPapa Dashboard. 2. Click […]
.AU Domains ABN Update request
In this article, we will tell you all you need to know about ABN updates for your .AU domain. According to auDA policies, AU domain names (except for .ID.AU) must be tied to a valid ABN number. From time to time, the owner of the .AU domain may change and […]
Live Chat – Connectivity Issues
In case you ever experienced sudden disconnection issues whenever you interacted with our Live Chat support channel/widget, please be aware that HostPapa and all of our Customer Support Representatives would never close an ongoing chat with any of our clients. We value your business and we’re always there to help […]
What is the process to update or change your domain registrant details?
If you have a change in ownership or contact information, you’ll want to change your domain registrant details so they’re up-to-date. We will walk you through the steps to do this, but first, there are 2 important things to know: An ICANN verification of the new registrant will be triggered. […]
CSF (ConfigServer Security and Firewall)
ConfigServer Firewall (CSF) is a Firewall software installed on your server to keep it secure. It provides an advanced and easy-to-use web-based interface to manage firewall settings. You can also manage your firewall settings/configuration via the Secure Shell. With this firewall service, you can: Control traffic flowing into your server […]
