HostPapa Knowledge Base

• HostPapa Dashboard 31 Articles
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• Account Issues 21 Articles

How to ask a specific technical question

Most webmasters have similar needs for their websites. We've done our best to provide helpful answers to the most frequently asked questions here in ... Read more

How to change your HostPapa Automated Website Backup plan

In this article, we'll show you how to change your HostPapa Automated Website Backup plan. To upgrade your plan, please follow the instructions below ... Read more

How to connect via FTP using Mozilla Firefox

Note: This will allow you to log into an FTP account, but it is not a full FTP connection. You will be able to view the files listed in the FTP folder ... Read more

How to improve your search engine rankings

Getting listed with the search engines is an integral part of guiding individuals to your website. Most of us would love to see our websites attract ... Read more

How to make your site GDPR compliant

The GDPR came into effect on May 25th, 2018 making the way information is collected and processed more transparent. This is a law that was put into ... Read more

How to remove the “Welcome to HostPapa” default page

If you’re still seeing the “Welcome to HostPapa!” default index page, rather than your own website home page, you’ll want to delete it. With ... Read more

How to submit a support ticket

You may submit a ticket through your HostPapa dashboard by following these steps: Log in to your dashboard: https://www.hostpapa.com/ ... Read more

ImageMagick support

ImageMagick is available on all our servers. If you need help with your HostPapa account, please open a support ticket from your dashboard ... Read more

Live Chat – Connectivity Issues

In case you ever experienced sudden disconnection issues whenever you interacted with our Live Chat support channel/widget, please be aware that ... Read more

PCI compliancy explained

In order to accept credit or debit card payments, you must follow standardized security rules set out by the Payment Card Industry (PCI) Security ... Read more

Streaming media from a HostPapa account

HostPapa offers progressive streaming as part of our hosting packages. This means that you can upload a file to our servers, and then link to it. When ... Read more

Support for Python

Support for Python with HostPapa accounts is limited to cron jobs. We do not support any of the programming web frameworks at present. Python apps can ... Read more

Support for SSI (Server Side Includes)

HostPapa does SSI (Server Side Includes), which is a simple server-side scripting language, generally used for the web. Server Side Includes allow ... Read more

Support for transactional databases including InnoDB

HostPapa supports InnoDB and any other traditional database on our servers ... Read more

Website limitations due to malware or phishing attacks

HostPapa can put limitations on a website if we’re notified that it’s seeking to extort personal information from third parties through malware or ... Read more