How to manage mailboxes in HostPapa Basic or Advanced Email

If you’ve purchased HostPapa Basic or Advanced Email for multiple users, you will need to set up each mailbox for each owner. To add a mailbox, follow the directions below, or you can jump to:

Editing a Mailbox
Deleting a Mailbox

Adding a mailbox

Log in to your HostPapa Basic or Advanced Email account by going to mail.papamail.net.

Click the Admin tab.

Please re-enter your password to see the Admin tab. The, from the left sidebar, click Add User.

Complete the form as follows:

Basic settings

  1. User: Enter a name for the new mailbox account. It can be up to 64 characters, including the letters a to z, the numbers 0 to 9, and the underscore, period, and hyphen symbols (diacritics and special characters are not allowed). The first character must be alphanumeric; underscores and hyphens cannot be used as the first character; periods cannot be used as the first or last character, and two consecutive periods cannot be used.
  2. Password: Enter a password for the mailbox. It can be up to 54 characters, including the letters a to z, the numbers 0 to 9, and the following special characters: ~ ! @ $ % ^ & * ( ) – _ = + / ] [ { } : ; > < , . ‘ | ?.
  3. Aliases: Enter any aliases for the account.

Sending and receiving

  1. SMTP Limit: If you wish to limit the user’s SMTP service, enter the limit here.
  2. Quota: Limit the user’s email storage by entering a quota here, in megabytes.

Forwarding

    1. Reply to: Enter a default email address for replies to be sent to.
    2. Subject prefix: Enter a default subject prefix for forwarded email.
    3. Recipients: Enter a default list of recipients for forwarded email.

Autoresponder

  1. Interval: Enter a default interval between an automated response being sent after an email is received.
  2. End date: Specify the date when you want to stop sending automated replies. Enter the date in the format YYYY-MM-DD hh:mm:ss.
  3. Text: Type the body of the message that you would like to be sent in reply to all incoming email messages for this mailbox.

Spam settings

  1. Spam header: Specify a spam header to be appended on all spam messages.
  2. Spam tag: Specify the tag that is appended to the subject of all spam messages.
  3. Spam folder: Enter a folder name where you want spam delivered. The default is the Spam folder.
  4. Allow: Whitelist emails from addresses entered in this field.
  5. Block: Enter email addresses from which all email will be blocked.

Webmail and metadata

  1. Name: Enter the name associated with the email account.
  2. Title: Enter a title associated with the email account.
  3. Phone: Enter a phone number associated with the email account.
  4. Fax: Enter a fax number associated with the email account.

Click Create to save the account details.

How to edit a mailbox

  1. Click the Admin tab.
  2. Click Users.
  3. To narrow your search, in the User field, enter all or part of the username whose mailbox you want to edit.
  4. All of the mailboxes that meet your criteria are displayed.
  5. Click the mailbox that you want to edit.
  6. Make the required changes to the editable fields. For an explanation of each of the fields, see above.
  7. Click Update.

How to delete a mailbox

  1. Click the Admin tab.
  2. Click Users.
  3. To narrow your search, in the User field, enter all or part of the username whose mailbox you want to edit.
  4. All of the mailboxes that meet your criteria are displayed.
  5. Click the checkbox beside the mailbox that you want to delete and click Delete Selected.
  6. A confirmation message asks you to confirm that you want to delete the mailbox.
  7. Click OK to confirm the deletion.

For further questions, or if you need help, please open a support ticket from your HostPapa Dashboard. Follow this link to learn how.

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