How to make your transfer to HostPapa as seamless as possible

Are you transferring your domain to HostPapa? Follow this checklist to make sure your transition is smooth. 

Note: Updating any registrant contact information at this stage may lock the domain for an additional period of time and prevent the immediate transfer. We recommend you don’t make contact information updates until the transfer has been completed. See ICANN’s new transfer policy here.

1.Make sure not to cancel your old web hosting account right away.

2. Set up your email addresses on our servers to match what you had previously. 

3. Upload your site’s files into your new /public_html directory.  As your domain name is not yet connected to your HostPapa account, you will need to use the IP address provided in your Welcome email.  Here are some instructional articles that may help:

Transferring your files to your HostPapa account

File transfer settings for Addon domains

Note: If you want an easy way to know when the transfer is complete, make a small change on your site that only you would know about. When this change appears, you’ll know your domain has finished moving over.

4. Change the DNS settings with your registrar.  You can also request a domain transfer by emailing

Changing your DNS settings

Tutorial videos for changing DNS entries

Once your new DNS settings are in effect, your HostPapa website will appear on the Internet and your HostPapa-based email accounts will start working automatically.

Please note that these instructions will work only with primary domain names. Because addon domain names cannot be connected to a HostPapa account until the DNS entries are changed (and the changes go into effect), there is no way to completely avoid downtime when transferring over websites for addon domains. Please read our Knowledge Base article on how to reduce downtime.

If you need help with your HostPapa account, please open a support ticket from your dashboard.

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