How to set up HostPapa Basic or Advanced Email in Outlook 2016

This tutorial describes how to add your HostPapa Basic or Advanced email in Outlook 2016. 

Please note that if you have not already done so, you will first need to configure and activate your HostPapa email service.

Open Outlook 2016, then click on File and choose Add Account.


In the Account Information window, ensure that you’re on the Info tab, then click the + Add Account option.


On the screen that follows, enter the email address you are setting up. 

NOTE: For this tutorial, we will use as our test email account. You will need to change some of the settings to match your setup.

Ensure that Advanced Options is expanded and that the Let me set up my account manually option is enabled (checkmark showing), as shown, then click Connect


The Advanced setup screen will appear after a quick check by the system. Choose the IMAP (or POP) option.


On the IMAP Account Settings screen, enter your account details by following the example shown:


NOTE: Be sure to leave the Require logon using Secure Password Authentication (SPA) options unchecked. If these boxes are checked, your connection will not work properly.

You’ll see a notice from Outlook that the account is being set up.


Next, you’ll be prompted to enter the password for the email account, then click Connect.


When you see a message like the one that appears below, the account has been set up successfully:


Default Email Account Settings (HostPapa Basic/Advanced Email)

Secure SSL/TLS Settings (Recommended)

Username: Use the full email you are setting up.
Password: Use the email account’s password.
Incoming Server:

  • IMAP Port: 993
  • POP3 Port: 995
Outgoing Server:

  • SMTP Port: 465
IMAP, POP3, and SMTP require authentication.

If you need help with your HostPapa account, please open a support ticket from your dashboard.

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