How to use Cleanup Mode in your HostPapa Device Backup

Cleanup Mode will allow you to quickly delete orphaned files from your HostPapa Device Backup. 

A cleanup runs automatically once a week, but you can manually delete orphan files by following these steps:

  1. Log in to the My Data Portal using your HostPapa Device Backup credentials.

    log-in-to-my-data

  2. On the dashboard, scroll down to the Device List.

    my-device-list

  3. Click Manage next to the system from which you wish to add or remove files/folders. (Note: The system must have the status: Connected).

    click-manage

  4. On the My Files section, click on the Orphaned files button.

    click-orphaned-files

  5. Expand the drives to see which have orphaned files/folders.

  6. Select the files/folders you wish to delete and click on the How to use Cleanup Mode in your HostPapa Device Backup icon.

  7. If you agree with the files/folders selected, click on the Yes, delete button. If you selected any file/folder by mistake, click on the How to use Cleanup Mode in your HostPapa Device Backup to remove it from the items to be deleted. (Note: This will put the selected data into a queue to be removed. Allow some time for the removal of the orphaned data to complete.)

If you need help with your HostPapa Device Backup, please open a support ticket from your dashboard.

Related Articles