If you want to transfer your domain from Siteground to HostPapa, you need to unlock your domain first.
Please follow these steps to unlock your domain at Siteground.
To initiate a domain name transfer from SiteGround, you need to change the status from Registrar-Lock to Active.To do this, login into your Siteground account and go to User Area > My Accounts > Domain names > Manage.
If you are a SiteGround reseller, you can change the domain name status from Reseller area > Domain names > Manage.
If you have problems unlocking your domain, please contact SiteGround’s support team.
Submit the transfer request from My Domains in HostPapa Dashboard, and we’ll take care of the rest.
If you need help with your HostPapa account, please open a support ticket from your dashboard.