To maintain professional communication with your customers, it’s highly recommended that you set an email away message when needed. Not only does an email away message reduce the stress of going through your emails when you return, but it also keeps business continuity.
Website Builder makes it easy for your email to contain alternative contact information for your customers. Setting an away message in an email is simple in Website Builder.
To learn how to access your Website Builder to get started, please visit this article.
The best thing about setting up an email away message is that it protects your work-life balance. Website Builder can help you focus on your time off without worrying about missing important emails.
Email away messages: getting started
Before we begin, please note that away messages don’t work for forwarded and alias accounts.
To create an email away message
- Click Add New Message.
- Complete the following steps underneath the screenshot below.
Message Name: This field is where you will need to enter a message name.
Respond only if: Click this drop-down menu to select which type of email away message you need. There is more than one type of email away message that you can choose:
- Any field: This option will send an auto-reply message to everyone who sends an email to the email account.
- To (an email containing): This selection will auto-reply to the email messages that are sent to a certain address. This is done by entering the words contained in the email address into the is field.
Please note: You can enter multiple words, but they must be entered and separated with commas. Please don’t leave spaces around the commas.
- CC will auto-reply to email messages that are sent to a certain address. You can enter multiple words. They must be entered with a comma separated by no spaces.
- Subject will reply to messages whose subject contains some specific text.
Now, please:
- Enter your reply to email messages by typing your message in the Away Message Text field.
- Click Create.
If you need help with your HostPapa account, please open a support ticket from your dashboard.
