100% Here for You
Our Pledge to You: 100% Service Guarantee
Over 500,000 website owners trust HostPapa every day to manage their websites – and we’re adding thousands of new clients every month!
We're confident you’ll be pleased with our services and that you'll be part of the HostPapa family for a long time. However, if you’re unsatisfied with our service for any reason within the 30-day money-back guarantee1 period, simply notify us, and we’ll refund your money (less any setup fees or applicable domain registration/transfer costs) and cancel your account. There will be no unnecessary paperwork, no red tape, and no hidden clauses.
Our 99.9% Uptime Guarantee2
The Ideal Hosting Experience
Since our inception, HostPapa has focused on creating the ideal hosting experience, with the goal of maintaining the most reliable service. Based on our historical data, we are proud to guarantee that our uptime will never drop below 99.9%2.Quality Service Guarantee
At HostPapa, we promise to provide quality service. Specifically, we guarantee:
24/7 email support
Live telephone and live chat support in multiple languages
Note: Due to the nature of the products, the following services are non-refundable: domain names, domain privacy, setup fees, mobile websites, and any other add-on services. The money-back-guarantee period commences when the account is initially activated, regardless of any promotions or free trial periods.
Our 30-day, risk-free money-back guarantee1 applies to the following:
- Web Hosting
- VPS Hosting
- WordPress Hosting
- Managed Hosting
- Reseller Web Hosting
- Website Builder
- PapaCare
- Protection Power
- SiteLock (excluding Sitelock 911)
- Automated Website Backup
Domain name refunds: What happens to your domain name?
HostPapa incurs a cost every time we register a domain. For this reason, all domain registrations through HostPapa are non-refundable and are subject to the current domain registration fees plus taxes. However, you will own the domain name whether you remain a HostPapa customer or not. You are free to transfer the domain to another provider or to simply point it elsewhere.
If you decide to cancel your web hosting account within the 30-day money-back guarantee1 period, you will be refunded your web hosting fees, less any domain name setup fees plus applicable taxes.
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