HostPapa is an award-winning, established web hosting service with your best interests in mind. HostPapa is also a leader in green hosting.
When you purchase a web-hosting package with HostPapa, you not only receive one of the most fully featured hosting packages on the market, but also around-the-clock customer support, extensive learning resources and outstanding reliability – all at a low price.
You also sign on with an honest business partner who is committed to your success.
You'll also get all the help you need to develop, launch and maintain your website. Whether you are new to the web world or an experienced webmaster, we'll be with you as you set up your site, every step of the way. And once your site is up, you can count on HostPapa – and our quality servers and state-of-the-art data – for uninterrupted service.
It's all backed by a solid money-back guarantee and a 99.9% uptime guarantee.
HostPapa truly offers everything you need to design and maintain a professional, interactive, powerful website. Please visit the sections below for more details:
Our Customer Service is second to none. We are very proud of our customers and want to do whatever we can to service them. Our growing base of individuals and small to medium-sized businesses rely on both our services to be reliable and our team to be knowledgeable. We offer 24/7 customer support for all customers.
There are numerous web hosting companies to choose from in today's marketplace. We want to provide you a safe and reliable platform that you can depend on. Our servers are monitored 24/7/365 and we are always looking for ways to improve on our day-to-day operations. Suggestions? Send us an email; we love to hear from our customers.
Our servers are housed in industry-leading data s. We also have backup data facilities in a number of other data s in North America. With back-up power generation, a dedicated diesel generator for power redundancy, redundant climate control systems, dual pre-action fire suppression systems, Cisco powered network, and multiple bandwidth providers, you can live with the comfort of knowing your site will be available.
We are using the best web-based control panel (cPanel) for web hosting. cPanel is a one-stop-shop for creating email accounts, web statistics, managing your web hosting environment, and more.
If you are interested in using a web builder tool and templates, HostPapa Website Builder allows you to create a website even with no previous experience or knowledge in HTML/web design. A 3-page Starter plan is provided free with new shared web hosting accounts and can be upgraded at any time.
HostPapa is committed to being the best web host we can be. We are proud of our customers and always enjoy hearing how we've been able to help them build their success. Explore some of our customer success stories to see how individuals and small business owners are using HostPapa to build and improve their business.
HostPapa is the best choice when it comes to web hosting and running your business, but don't just take our word for it, take a look at our long list of awards! Whether it's blogging, running a small business, managing an association or something else, our customers are happy and confident that HostPapa is the best solution for web hosting.
Over 200,000 website owners trust HostPapa every day to manage their websites – and we're adding thousands of new clients every month!
We are confident you will be pleased with our services, and that you'll be part of the HostPapa family for a long time. However, if you are unsatisfied with our service for any reason within the money-back guarantee period, simply notify us and we will refund your money and cancel your account. No unnecessary paperwork, no red tape, and no hidden clauses.
If you decide to cancel within 30 days of your original purchase date, you will receive a full refund, less any setup fees or applicable domain registration or transfer costs.
Our 30-day risk free money-back guarantee applies to the following services:
Of course, you may cancel your services with us at anytime.
HostPapa incurs a cost every time we register a domain. For this reason, all domain registrations through HostPapa are non-refundable and are subject to the current domain registration fees plus taxes. However, you will own the domain name whether you remain a HostPapa customer or not. You are free to transfer the domain to another provider, or to simply point it elsewhere.
If you decide to cancel your web hosting account within the 30-day money-back guarantee period, you will be refunded your web hosting fees, less any domain name setup fees plus applicable taxes.
The Ideal Hosting Experience
Since our inception, HostPapa has focused on creating the ideal hosting experience, with the goal of maintaining the most reliable service. Based on our historical data, we are proud to guarantee that our uptime will never drop below 99.9%*.
Service Quality Guarantee
At HostPapa, we guarantee that we'll provide quality service. Specifically, we guarantee:
Note: Due to the nature of the products, the following services are non-refundable: domain names, domain privacy, setup fees, mobile websites, and any other add-on services. The money-back guarantee period commences when the account is initially activated, regardless of any promotions or free trial periods.
*Please refer to our Terms of Service for further details on our Uptime Guarantee and Service Level Agreement ("SLA").
HostPapa provides high performance and reliable web hosting services to our customers. Our web hosting infrastructure is the heart of our service offering. Our web hosting infrastructure is the heart of our service offering and our main data is home to more than 150 telecommunications companies.
Our data s have all the security features you can imagine to protect the equipment and the premises. The data centres are equipped with complete climate and temperature control, raised floor facility, fault protection, security, fire-suppression systems, water detection systems, uninterruptible power supply (UPS), standby and redundant power generation, and diesel backup generators.
Our web hosting infrastructure is top-notch and all of our equipment is powered by Intel Server products and a fully featured Cisco-powered network.
We are striving for more – but can realistically give you the industry standard of 99.9% uptime on our servers. Our mission is 100% uptime – but due to the nature of shared hosting, that is a very difficult proposition as many users are sharing the same resources. We put all the applications, monitoring services and controls in place to quickly identify potential problem areas and take a proactive stance on all of our equipment.
Uniformed security is on site every day. The access control into the facilities is highly controlled. Monitoring in the building includes security devices, alarm systems, access controls such as card readers, alarm management, recording of data and comprehensive reporting capabilities, as well as a photo identification system.
The main entrance to the building is protected by optical turnstiles which provide a second level of security at the main entrance. There are numerous closed circuit television (CCTV) cameras located in every sensitive area of the building, monitoring areas such as mechanical areas, tenant floor, loading dock and basically every aspect of the building.
The building is fed by two new transformers as the main reliable power supply which are fed directly by the local substation. With power supply being such a critical element of web hosting our data is second to none in terms of Electrical Power Support and redundancy.
The building also currently houses a number of diesel generators for backup power support in case of power failure on the main power grids.