Service Guarantee

Our Pledge To You: 100% Service Guarantee

30-Day RISK FREE Money Back Guarantee

Over 100,000 website owners trust HostPapa every day to manage their websites – and we’re adding thousands of new clients every month!

We are confident you will be pleased with our services, and that you’ll be part of the HostPapa family for a long time. However, if you are unsatisfied with our service for any reason within the money back guarantee period, simply notify us and we will refund your money and cancel your account. No unnecessary paperwork, no red tape, and no hidden clauses.

If you decide to cancel within 30 days of your original purchase date, you will receive a full refund, less any setup fees or applicable domain registration or transfer costs.

Our 30-day risk free money back guarantee applies to the following services:

  • Shared Web Hosting
  • Reseller Web Hosting

Of course, you may cancel your services with us at anytime.

Note: Due to the nature of the products, the following services are non-refundable: domain names, domain privacy, setup fees, mobile websites, and any other add-on services. The money back guarantee period commences when the account is initially activated, regardless of any promotions or free trial periods.

Domain Name Refunds: What Happens to Your Domain Name?

HostPapa incurs a cost every time we register a domain. For this reason, all domain registrations through HostPapa are non-refundable and are subject to the current domain registration fees plus taxes. However, you will own the domain name whether you remain a HostPapa customer or not. You are free to transfer the domain to another provider, or to simply point it elsewhere.

If you decide to cancel your web hosting account within the 30-day money back guarantee period, you will be refunded your web hosting fees, less any domain name setup fees plus applicable taxes.

Our 99.9% Uptime Guarantee

The Ideal Hosting Experience

Since our inception, HostPapa has focused on creating the ideal hosting experience, with the goal of maintaining the most reliable service. Based on our historical data, we are proud to guarantee that our uptime will never drop below 99.9%*.

Service Quality Guarantee

At HostPapa, we guarantee that we'll provide quality service. Specifically, we guarantee:

  • 99.9% uptime*
  • 24/7 email support
  • Live telephone and live chat support in multiple languages
  • Your satisfaction - or your money back, if you cancel within the money back guarantee period

 

*Please refer to our Terms of Service for further details on our Uptime Guarantee and Service Level Agreement (“SLA”).