Frequently Asked Questions (FAQ)
What you need to know
HostPapa Website Backup is a powerful, easy-to-use premium backup solution. Automated backups mean you’ll save time, rest easy, and be prepared for any website-related disaster that may come your way. Whenever you need it, full website restoration is just a click away!
Below, we answer your most common questions about the HostPapa Website Backup service.
How often are backups performed?
What gets backed up?
HostPapa Website Backup will store copies of all of your account-level website files, including:
- Website files, images, and information
- Scripts and applications used on your website
- MySQL databases
- Email files stored in your cPanel account
- Email forwarding structure
What does “incremental backup” mean?
For ultimate efficiency and usefulness, HostPapa Website Backup uses daily incremental backup to store your files.
Here’s how it works:
As soon as your purchase website backup, the first backup saves and stores a full copy of everything on your web hosting account.
From that point on, HostPapa Website Backup will identify and back up only those files that have changed since the last backup. This saves time and disk space.
For example, let’s say you activate HostPapa Website Backup on a Monday. A full backup is completed that day. On Tuesday, only the changes that have been made since Monday are saved. On Wednesday, only those files that have changed since Tuesday will be backed up.
How many domains does this backup cover? I have addon domains associated with my account.
This service is sold on a HostPapa web hosting control panel (cPanel) account basis. This means that one HostPapa Website Backup account will cover all domains (including addon domains) associated with one cPanel account.
If you have more than one cPanel account – generally this would be if you have more than one HostPapa account – you will need to purchase additional HostPapa Website Backup packages. You will receive 1GB of storage and for each package your purchase. Every HostPapa Website Backup account will save up to 30 restore points for your data.
You may purchase additional HostPapa Website Backup accounts anytime through the Customer Care Center.
I have more than 1GB of data. Can I purchase more space for my website backup?
Of course! Every HostPapa Website Backup plan includes the ability to store (and restore) up to 1GB of mission critical data. While this is ample space for the vast majority of our customers, some HostPapa clients do have websites or data files (photos, videos, or other files) that require more than 1GB of backup space.
You may purchase additional backup space from HostPapa after the first full backup has completed. This is within 24 hours of your HostPapa Website Backup purchase.
Additional storage is available at a rate of $0.50/GB/month – that’s only $6/GB/year. Visit the HostPapa Website Backup features page for full details.
How many versions of my files do you store?
HostPapa Website Backup will keep up to 30 restore points for your files. You may choose to restore back to any of these 30 versions at any time.
Why doesn’t HostPapa include automated daily backup service with the purchase of my shared web hosting account?
HostPapa provides continuous backup of all its servers and equipment, including backing up all hard drives and data onto secondary RAID drives. This is server-level backup in case of hardware-related issues.
With any shared web hosting service, it's possible to encounter any number of other issues that may affect your data and would not be protected by server-level backup. These may include:
- Overwriting, accidental deletion, or updating with incorrect data files – especially if you allow multiple people to access or make changes to your website.
- Not keeping up to date with the latest patches and security features, leaving you open to threats from hackers and cyber criminals. This is becoming a serious issue, especially if you use scripts, forms, applications, or password-protected areas on your website that require security updates.
- Using third-party applications, including WordPress, Joomla!, and forum scripts, as well as plug-ins and extensions. HostPapa Website Backup will back up all database data in a secure location.
- Corruption of your MySQL database(s), or applications using MySQL.
- Lost, misplaced, or unidentifiable local backup versions of your website.
It is essential to have premium secondary level backup of all your mission critical data. For a small monthly fee, you’ll be able to restore your data from a previous version anytime you need to do so. Quick, do-it-yourself website recovery – from any web browser, any time.
Where is my data stored?
All of your backed up data is stored on a different website (or cloud) server, in a different physical location, than the server on which your shared web hosting and database files reside. Offsite backup of this sort offers excellent security and protection for your data.
Is my data secure?
HostPapa Website Backup's backup server is configured with a 448-bit encryption that can only be accessed with an encryption password. The encryption password is sent along with every scheduled backup of your files in order to verify your account. We have taken every precaution to ensure that client data cannot be interfered with.
I bought Website Backup. What happens now?
Within 24 hours of purchasing a HostPapa Website Backup account, a full backup of all files related to your web hosting account will be completed. This will happen automatically. After the first full backup, a daily incremental backup will also happen automatically.
In other words, you don’t have to do a thing – until you want to restore any or all of your files. For a full explanation of the HostPapa Website Backup easy restore process, please see How do I restore my files using HostPapa Website Backup?