Frequently Asked Questions (FAQ)
The smarter way to sell online
Today’s customers are looking for an easy-to-use, smart and dependable solution for their online store needs. With HostPapa eShops, we offer all this plus all the support and guidance that you need to ensure that you have a beautiful looking store as well as a successful business.
Read on for answers to some of your most frequently asked questions.
What is HostPapa eShops?
HostPapa eShops is a complete solution for all your online store needs. We bundle everything together - your domain name, web hosting, marketing tools, Cashie and PayPal - so that you don’t need to put pieces together.
What is the difference between HostPapa eShops and Cashie Commerce?
HostPapa eShops is powered by Cashie Commerce. It’s like a powerful blend of two amazing services to bring you one comprehensive eCommerce solution. HostPapa provides everything you need to power your website while Cashie provides the easy-to-use interface to convert that website into an online store.
How do I install Cashie alone?
Cashie is web based eCommerce software. This means there’s no installation required and it works with all operating systems (including Windows and MacOS)! HostPapa eShops will host your website and your store so you don’t have to worry about installing, upgrading or maintaining any software or web servers.
What do I need in order to start selling?
All you need is something to sell, a website and Cashie. Setup any website any way you want; use open source scripts such as Wordpress, content management systems such as Joomla or Drupal, then add eShops and you can start taking orders.
Can I use my own domain name with my eShop?
Yes! The easiest way to do this is to register a domain with HostPapa. You can also use an existing domain name and simply transfer it to HostPapa or just redirect the name servers.
Which countries and currencies are usable with HostPapa eShops?
Our eShops work in almost every country and currency. It is dependent on the payment gateway you use. The Cashie supported currencies are: US Dollar, British Pound, Euro, Canadian Dollar, Australian Dollar, Brazilian Real.
Which languages are supported?
Currently, the interface is only available in English. However, the eCommerce storefront, checkout, email communications, etc, of your eShop can be in English (US), English (UK), French (Canada), French (France), German, Italian, Portuguese (Brazil) and Spanish.
Do I need to be a designer/programmer to change my shop design?
Not at all! You can use the thousands of templates from the most popular content management systems, such as WordPress, and always keep your online store looking fresh! Customize the look of your store with any easy-to-use graphic interface you are comfortable with.
What methods of online payments can my customers use?
You have the ability to accept credit card payments but our HostPapa eShops powered by Cashie offer seamless integration with PayPal payment processing services; and more are being added all the time.
What is a merchant account?
Every payment made with a credit card involves the transfer of funds to a merchant account, which a merchant (that is you) holds directly with a bank. The merchant has full responsibility for the transactions occurring with their account, and each bank has its own terms of service to which account‐holders must adhere.
Do I need a merchant account?
If you want to accept credit card payments through your online store, you will need either a merchant account of your own or the services of a third‐party payment processor like PayPal.
What is a payment gateway?
An eCommerce payment gateway is a service that authorizes credit card payments and processes them securely with a user’s merchant account. Often, a merchant account and payment gateway are set up in one process through the same company.
How do I get billed?
Your HostPapa eShops plan is billed every 30 days, unless you have prepaid for an annual plan. We’ll send you an email notification with a link to an invoice listing any fees incurred for that billing period.
Is a Secure Socket Layer (SSL) Certificate important?
Having an SSL certificate is critical for your online reputation. It lets your website visitors know they can trust you – that you value their privacy and are making the extra effort to ensure all their data is encrypted during transmission from their computer to yours. A SSL certificate will protect all customer information you collect, including names, addresses, passwords, and credit card numbers.
An SSL certificate is the standard for web security. You will be required to have one if you plan to accept credit cards or other payment options on your site. In other words: if you are running an online business, you will be required to have an SSL certificate.
Do I need a dedicated IP to run my store?
Yes. You need a dedicated IP in order to purchase and install a private SSL certificate on your website. You may purchase a dedicated IP at the same time as you purchase your HostPapa eShops – there will be an option to do so on the secure order form. You may also purchase a dedicated IP address at anytime from your HostPapa Customer Care Centre.
What happens when I run over my transaction limit?
Since we like to keep things simple, we will not interrupt your business or make you think about what to do next. You run your store as you would always. At the beginning of your next billing cycle (if you pick a monthly option), we will send you a notice that your account is being automatically upgraded to account for your increase in revenue. If you pick an annual option, at the beginning of another month, your plan will be upgraded and your account will be pro-rated to reflect that change. Of course, we will give you a heads up if that is required.
As applications age, hackers tend to find ways to attack them – and access your website files. It is important you update your applications regularly to ensure the latest safety measures are in place.
A SiteLock Deep 360 scan will verify the version of applications you are running against catalogues of known vulnerabilities to ensure the software you are running is safe. If a problem is located, you will be notified. You may then update your software accordingly.