Customer Success Story
Dreyer Group Mortgages
Dreyer Group Mortgages Inc.'s website has been online since 2005, but in 2007, the company decided to move its hosting to HostPapa, primarily for higher service and support levels.
According to Meryll Goodman, Manager of Business Services at Dreyer Group Mortgages, the company couldn't be happier with the switch!
"We have seen 100% uptime since moving our site to HostPapa," says Goodman. "And our customers have been raving about our choice to go green for our web host."
What made Dreyer Group Mortgages choose HostPapa?
"One of our core values is our commitment to be a responsible corporate citizen within our community," explains Goodman. "This is supported by a number of initiatives including the recent launch of Dreyer Group Smiles, our charitable arm that provides safe and transitional housing to needy children in our area. The green hosting offered by HostPapa appealed directly to our continued commitment to be a more responsible company in how we manage our resources. It was an easy decision to choose HostPapa as our partner with similar values."
Dreyer Group Mortgages takes its website presence very seriously, and calls its site "mission critical" for its business. "Our goals are to deliver timely information and quality tools to our clients and our partners through the web," says Goodman. "We need a great web host partner to ensure delivery."
So, even beyond HostPapa's eco-friendly appeal, Goodman says Dreyer Group's favorite part about HostPapa so far is the site uptime levels. "The experience with our former web hosting provider started with excellent support and reasonable uptime levels," she explains. "However, over time, changes to their support process saw reduced customer service levels. At the same time, we began experiencing an increase in extended server outages. This was catastrophic for us and had far reaching impact on our business."
So, what's the forecast for this team of mortgage professionals? "The online mortgage market is growing rapidly and attracting a broader demographic," Goodman says. "This growth creates the need to develop better online tools and services. We have a number of online products that are in development that will be released to meet the demands of our online customers and partners. We're looking forward to doing this with HostPapa!"
— Merryl Goodman, Dreyer Group Mortgages
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